Forward Deployed Engineer (NYC)

About Us At Rox, we believe in empowering people to do their best work. Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x’d engineering, revenue agents 10x customer work. We are reimagining the revenue stack by building the world’s first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle. Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition. Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality. The Team Nothing is possible without the world-class team, assembled to redefine how businesses operate. Members on our team have:

• Founded and exited successful companies

• Held the highest positions at Google, AWS, Confluent, and New Relic

• Won IMO and IOI gold medals

• Published field-defining papers

We’re backed by the best, including Sequoia, General Catalyst, Google Ventures, Elad Gil, and Chris Ré. Core Principles Taste: Craft beautiful experiences. No matter how small, we strive to make sure every detail is right. We care deeply about every interaction, both in terms of whether it helps the seller get the job done, but also how the product makes them feel. We get a visceral feeling when something is off and stop at nothing to make sure we make it right. We never settle, continuously exploring ways to delight sellers. Obsession: Commit unreasonably. In all aspects of our craft, we commit. We not only are immediately reactive to customers’ requests but are proactive about driving value even before they ask. We are also obsessive about always learning and honing our craft, improving ourselves and product every single day. Action: Get it done. Talking is easy but the difference comes from the execution. We lean heavily towards making thoughtful yet fast decisions and delivering immediately. We play in a field where trust is paramount. We earn the trust and right to empower the best sellers by forging a history of over-delivering on the promise at record speed. Your Role As a Forward Deployed Engineer at Rox, you’ll work directly with the world’s top revenue teams to bring AI native workflows to life. This is a high ownership, technical role with a platform engineering focus: onboarding, solution design, deep product adoption, and building durable integrations into complex customer environments. You’ll lead everything from technical scoping and integration to live demos, trainings, and user activation. Whether you’re mapping complex workflows, writing Python and SQL to support a customer use case, designing systems that fit into large scale IT organizations, or feeding insights into product, you’ll be instrumental in helping users realize value quickly. You’ll collaborate across sales, product, and platform engineering to shape how Rox is delivered to customers. This is not a traditional CS role. It’s a hands-on, cross-functional role for someone who wants to help define how humans and AI agents work together in practice. If you’re curious, technical, and obsessed with customer outcomes, we’d love to work with you. Responsibilities

• Own post-sale onboarding end-to-end, ensuring every user finds value from their first call onward

• Serve as a trusted technical advisor, proactively engaging users and mapping their workflows to Rox

• Deliver engaging demos, trainings, and live solutioning sessions (remote + in-person)

• Run integration and scoping sessions with GTM and RevOps teams to enable high-impact POCs

• Capture product feedback and use cases to inform roadmap and strategic direction

• Collaborate cross-functionally to build internal documentation, playbooks, and enablement content

• Drive user activation and expansion by delivering compelling value narratives

Qualifications

• 1+ years of experience in B2B SaaS, supporting technical customer relationships (pre- or post-sale)

• Strong execution mindset: you thrive in fast-paced environments and move with urgency

• Background in distributed systems

• Understanding of large scale IT organizations

• Programming experience in Python, plus SQL for working with large datasets

• Fluent in AI native programming and system design

• Familiarity with GTM methodologies (e.g. MEDDIC, SPIN, SPICED) and how users apply them

• Excited to work across onboarding, sales engineering, and customer success in a hybrid role

• Strong communication skills and comfort presenting to both technical and business stakeholders

• Bias toward scaling yourself through process, tooling, and collaboration

• Curious and customer-obsessed: you’re always learning and looking for ways to delight users

• Be located in or willing to relocate to New York

Benefits

• Competitive pay with considerable equity upside

• Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents

• Company-paid life & AD&D, plus short- and long-term disability

• 401(k) with automatic enrollment

• Unlimited PTO, plus paid sick leave, company holidays, and bereavement

• Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)

• Wellness stipend: $375/quarter

• Learning stipend: up to $2,000/year

• Internet & cell phone stipend: $25/month

• Mental health support, virtual care, and care navigation

• Fertility & family-building support, plus backup care membership

• Pre-tax commuter benefits (transit & parking)

• SF HQ: daily catered breakfast & lunch, meal allowances, and rideshare support when commuting to the office

Apply To apply, please fill out the application form. We're looking forward to connecting with you!