Forward Deployed Engineer

Our Mission Healthie is an AI-Native, ONC Certified EHR for modern outpatient healthcare. Healthie is proud to power clinically excellent healthcare for over 40,000 providers who deliver clinically excellent healthcare - longitudinal and collaboratively, with patient and provider experiences at the center. Both healthcare and technology are undergoing unparalleled industry innovation, and it’s incredible to see the momentum - from consumers, from providers, and from reimbursement for this type of healthcare - grow exponentially. We provide the powerful infrastructure every care delivery organization needs. On the surface this includes EHR, Scheduling, Engagement, Billing, Data, and much more. Underneath the iceberg are thousands of configurations, settings, widgets, automations, and limitless capabilities because we are an API-first platform. Our fully brandable platform makes it easy for clinics and organizations of any size to scale and never reach a limit. Today, over 3 billion API calls are made to Healthie every month, as thousands of organizations who work with more than 21 million patients in total, rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from behavioral healthcare to complex chronic care management and personalized medicine. We believe in the power of technology to improve access to healthcare and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, and always share our product roadmap publicly- so customers can see what we’re building, and remain relentlessly focused on how care gets delivered. Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. We know that building an ONC-Certified EHR is a lifetime’s body of work, and we are here to build for our customers forever. Learn more at https://www.gethealthie.com/

About the role We’re hiring a Forward Deployed Engineer to join Healthie’s Engineering team. In this role, you’ll help solve complex customer challenges via building targeted solutions on top of Healthie’s extensible platform. As a Forward Deployed Engineer, you will act as a technical partner to our customers—helping diagnose complex issues, identify the best solution, implement the solution, and help expand the platform to make building subsequent solutions easier. You’ll engage with customers through a mix of asynchronous communication and live sessions, translating complex issues into clear, actionable next steps and solutions so customers can move forward with confidence. You’ll work closely with the CTO and our solutions engineering team to ensure a great experience for our most complex customers. You’ll deeply understand a customer’s business, their needs and pain-points, and be able to identify and communicate the best way to solve them. Beyond individual needs, you’ll help improve systems and processes by identifying recurring issues, contributing to internal documentation and tooling improvements, and helping design scalable solutions that reduce friction for customers over time. This role is ideal for someone who enjoys being deeply technical while staying close to customers and wants to help shape how Healthie’s platform operates in real-world healthcare environments. We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality.

About you

• 5–10+ years of experience in highly technical, customer-facing roles within a consultancy or platform-based company (Forward Deployed Engineer, Solutions Engineer, Engineering Consultant, Implementation Engineer, or Technical Support Engineer). Experience in healthcare technology is a plus.

• Comfortable acting as the technical bridge between customers and internal engineering teams, helping diagnose complex issues, guide implementations, and translate customer workflows into scalable technical solutions.

• Strong technical generalist with the ability to go deep when needed. Strong product-sense. Experience with APIs and zero-to-one full-stack development.

• Deep pride and care in your work.

• Excellent communicator who can explain complex technical concepts clearly to both technical and non-technical audiences.

• Highly organized and self-directed; comfortable owning problems end-to-end in a fast-paced environment.

• Motivated by working closely with customers while solving complex technical problems and improving how the platform operates in real-world environments.

Details, details

• This is a full-time, hybrid position within our NYC office.
• U.S. work authorization is required, Healthie does not provide sponsorship.
• The salary range is as follows, depending on level: • Senior Engineer: $160,000 - $190,000. Plus benefits, equity, annual bonus
• Staff Engineer: $190,000 - $220,000. Plus benefits, equity, annual bonus

Interview Process

• Quick chat with someone from our Talent team (15 min)
• Interview with Cavan, CTO + cofounder (30 minutes)
• Pair Coding Interview (1, one hour sessions)
• Executive Interviews with Jonathan & Tariq (30 minutes each)
• Reference Checks

Learn more at gethealthie.com/careers. Healthie is subject to HIPAA and other security and privacy frameworks, and this job entails training and conformance to expectations regarding security and compliance. Healthie participates in e-verify. Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.