Documentation Specialist-Deaf Services
Marlborough, MAFull-time$22–23/hrSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Documentation Specialist for Deaf Services supports administrative and clinical-record needs through liaison support, training, consultation, and oversight. The role ensures documentation meets timelines and agency standards, develops training on paperwork practices, and supports the Clinical Director and team with communication access, administrative tasks, and event planning. The position also provides consultation on Deaf culture, accessibility, and communication best practices.
Skills & qualifications
Skills
Qualifications
Full job description
Overview
Salary: $22.00-$23.00
Schedule: Monday-Friday
The Documentation Specialist for Deaf Services will be responsible for liaison support, training, consultation, and oversight regarding service line/Deaf Services administrative needs and clinical records. The Documentation Specialist will ensure compliance with paperwork timelines, guidelines, federal and state agency standards, including DDS, DMH, ABI, MCB, and ensures all documents are signed off by the relevant teams. The Documentation Specialist will also develop and implement trainings to support high quality paperwork standards across Deaf Services including trainings for ACES and iCentrix. The documentation specialist will support the Deaf Services Clinical Director and team with coordinating communication access, administrative tasks and event planning supports.
Who We Are
At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.
We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.
At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.
Minimum Education Required
High School Diploma/GED
Responsibilities
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Ensure the people we serve have treatment plans that meet DDS, DMH, ABI, and MCB
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Review all paperwork, recordkeeping, and electronic health records in HCSIS, iCentrix, and ACES. Ensure standards are met, timelines are followed, and clinical work is reflected.
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Meet regularly with the Clinical Director, Assistant Director of Program Operations, and Clinicians to review all paperwork and administrative tasks.
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Ensure charts are maintained, completed, and upheld to BH Residential standards and/or DS Residential Standards. Provide oversight to ensure all charts have necessary annual documents and relevant updates.
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Maintain tracking and notification system to facilitate timely documentation and administrative task completion.
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Develop and conduct ongoing training with staff to promote high quality paperwork standards.
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Provide high-level administrative support to the Clinical Director and Deaf Services leadership team.
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Support the Deaf Services Team by coordinating Communication Access requests and cancellations through USked.
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Coordinate meetings, trainings, events, and appointments, including scheduling, preparation of materials, and logistical arrangements.
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Collaborate with BH Res administrative staff and other agency departments to support daily operations and special projects.
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Provide consultation regarding Deaf culture, accessibility, and communication best practices.
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Attend and actively participate in supervision and staff meetings.
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Ensure that clients are treated with dignity and respect in accordance with Advocates Human Rights Policy.
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Perform all duties in accordance with the agency’s policies and procedures.
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Adhere to all principles related to the Advocates Way.
Qualifications
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BA/BS in related field and 2 years of experience; or H.S. Diploma/GED and 4 years related experience.
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Must hold a minimum of two years of clinical experience. Experience with DMH MSDP and Rehab Options, preferred.
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ASL Fluency required. Deaf Individuals and Native Signers preferred.
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Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations
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Must hold a valid driver's license and access to an operational and insured vehicle to travel between sites.
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Excellent verbal and written communication skills.
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Excellent computer skills.
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Ability to thrive in an independent role while offering and receiving team support.
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Intuitive, person-centered, supportive approach
Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.
We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.
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Job Locations US-MA-Marlborough
Minimum Education Required High School Diploma/GED
Job ID 2026-14944
Organization Advocates
Type Regular Full-Time
Number of Hours Per Week 40
Business Unit Behavioral Health
How this job compares
Set against the 5,465 open Administrative Support jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$22–23/hr
- Massachusetts median$19–27/hr117 hourly ranges
- US median$19–27/hr1,852 hourly ranges
This range's midpoint, $22.50/hr, is close to the Massachusetts median midpoint ($23/hr) — in the middle half of Administrative Support hourly ranges in Massachusetts.
- Openings
- Olive Jobs lists 172 open Administrative Support jobs in Massachusetts and 5,465 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- Mass General Brigham32 open
- H&R Block28 open
- Beth Israel Lahey Health17 open
- Experience
- This posting asks for at least 2 years of experience; Administrative Support postings that state a minimum ask for 2 years at the median (2,087 postings).
- Education
- 144 of the 5,465 open Administrative Support jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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