Claims Senior Supervisor, Transportation Litigation

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Regular or Temporary: RegularLanguage Fluency: English (Required) Work Shift: 1st Shift (United States of America)Please review the following job description: CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.

The Claims Manager oversees the claims process to ensure accurate, fair, and timely resolution of claims within established guidelines and regulatory requirements. This role is responsible for managing a team of claims professionals, ensuring adherence to company standards, and driving operational efficiency while delivering exceptional customer service.

KEY RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

​​• Manage end-to-end claims operations to ensure compliance with company policies and regulatory standards.

• Lead, coach, and develop a team of claims adjusters and specialists to deliver performance objectives.
• Analyze complex claims and make high-level settlement decisions within delegated authority.
• Implement claims handling best practices to ensure accuracy, efficiency, and cost management.
• Monitor claims litigation and collaborate with legal teams to manage exposure.
• Develop and maintain relationships with internal and external stakeholders to support claim outcomes.
• Conduct audits and prepare reports on claims trends, performance metrics, and quality controls.
• Identify and recommend process improvements to enhance claims operations and customer experience.​

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

​​• Bachelor’s degree in Business, Insurance, Risk Management, or related field.

• Minimum of 5–7 years of experience in claims handling or insurance operations with at least 2 years in a supervisory or management capacity.
• Demonstrated experience handling complex or high-value claims.
• Working knowledge of insurance regulations, claims systems, and policy interpretation.​

CERTIFICATIONS / LICENSES / REGISTRATIONS

​​• Property & Casualty Adjuster License or equivalent (as required by state regulations).

• CPCU, AIC, or similar professional insurance designation preferred.​

FUNCTIONAL SKILLS

​​• Strong knowledge of claims management systems and insurance regulations.

• Analytical skills to interpret data and drive data-informed decisions.
• Leadership and talent development capabilities to manage and coach team members.
• Effective negotiation and conflict resolution skills.
• Advanced communication skills to influence internal and external stakeholders.
• Proficiency in Microsoft Office Suite and related productivity tools.​

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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