Inside Sales and Customer Service

Summary

Job title: Inside Sales and Customer Service

Department: Burbank - APE

Description

Summary:

We’re looking for someone who’s passionate about putting the customer first. If you enjoy helping others succeed, love solving problems, and want to play a part in building up our local community, you’ll fit right in here. In this role, you’ll support our customers — from contractors to manufacturers — helping them get the tools, support, and solutions they need to do their best work.

Experience in the electrical field or with Allen Bradley/Rockwell Automation equipment is a big plus, but attitude and a desire to grow with us matter most.

We’re a down-to-earth team that values initiative, collaboration, and people who care. If you bring the curiosity, we’ll bring the coaching.

Reports to: Profit Center Manager

Minimum Qualifications:

• Communication Proficiency

Additional Competencies:

• Customer/Vendor Focus

• Personal Effectiveness/Credibility

• Technical Capacity

• Teamwork

• Detail-Oriented

• Flexibility

• A “Customer First” Mindset – genuinely driven to help people succeed

Preferred Qualifications:

• Bachelor’s degree in a technical or business discipline, or equivalent experience

• Familiarity with Computers and Microsoft Products

• Two years of experience in the electrical industry or similar field

• Experience with Rockwell Automation/Allen Bradley products is a strong advantage

Working Conditions:

This job operates in a professional office and warehouse environment. You’ll use standard office equipment, and occasionally lift/move up to 50 pounds.

Supervisory Responsibilities: No

Essential Job Functions:

• Provide outstanding service to new and existing customers (phone, email, and in person)

• Accurately write and manage customer orders, following sales policies

• Maintain and strengthen existing customer relationships

• Proactively meet or exceed monthly sales goals

• Collaborate with outside sales and other departments to serve customer needs

• Offer ideas to improve processes and service

• Follow up on quotes, orders, and materials in a timely manner

• Stay up to date on new products and services we offer

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range:

The compensation range for this position is $40000 to $60000 hourly.

Other Compensation:

The following additional compensation may be applicable for this position:

• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions

• Disability Insurance

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation

• Health Savings Account (HSA) and matching

• Dependent Care Flexible Spending Account (FSA)

• Teladoc

• Paid Pregnancy & New Parent Leave