System Administrator

Raphael & Associates is a globally recognized third-party claims administrator and independent claims adjusting firm, known for delivering exceptional service. We understand the importance of staying agile in a dynamic market and pride ourselves on tailoring our solutions to meet the unique needs of each client. While the work we do as a claims organization is complex, our mission is clear: to deliver outstanding service, attract and retain top-tier professionals, and leverage industry-leading technology to drive results.

Join Our Team

As a leader in the industry, we offer dynamic and rewarding career opportunities for individuals who are driven to make an impact. Our culture is built on collaboration, innovation, and a shared commitment to excellence. We value professionals who bring creativity, vision, and a proactive, results-oriented mindset.

We are seeking experienced, motivated, and forward-thinking individuals to join our team and contribute to our continued success.

The Opportunity

Raphael & Associates is seeking a hands-on Systems Administrator / Infrastructure Engineer to support and strengthen our IT infrastructure, including Microsoft 365, Azure, networking, cybersecurity, endpoint management and enterprise applications. The ideal candidate enjoys resolving complex issues, improving reliability, and automating routine operations. We are open to L2 or L3 candidates based on experience and demonstrated capabilities. Senior candidates should demonstrate advanced root-cause analysis, ownership of infrastructure projects from design through implementation, major-incident leadership, sound architectural judgment and the ability to mentor junior staff.

Key Responsibilities

• Administer Windows Server, Active Directory, Azure infrastructure, virtualization, storage, backup and recovery systems.

• Support Microsoft 365 and Entra ID, including Exchange Online, Teams, SharePoint, OneDrive, access management and MFA.

• Troubleshoot and maintain firewalls, VPNs, switching, wireless and site connectivity.

• Support endpoint management, patching, security monitoring, vulnerability remediation and compliance activities.

• Own complex technical escalations through resolution; investigate root causes and prevent recurring incidents.

• Improve monitoring, documentation and administration through PowerShell scripting and automation.

• Coordinate with internal teams and technology partners on changes, deployments, business continuity and disaster recovery.

Qualifications

• 3+ years of hands-on systems administration, infrastructure or network support experience, including escalated technical issues.

• Strong working knowledge of Windows Server, Active Directory, Microsoft 365 and Entra ID.

• Practical Microsoft Azure administration experience and familiarity with virtualization and backup technologies.

• Sound networking knowledge, including TCP/IP, DNS, DHCP, VLANs, firewalls and VPNs

• Experience with endpoint management, patching, security monitoring and remote management tools.

• Independent problem-solving, clear communication, reliable documentation and ownership of issues through closure.

• Bachelor’s degree in IT or related discipline, or equivalent hands-on experience.

Qualifications

• Fortinet FortiGate/FortiCloud, Atera or comparable RMM, and Bitdefender MDR/XDR or similar security platforms.

• Microsoft Intune, Autopilot, hybrid identity and PowerShell automation.

• Salesforce user administration and support of in-house .NET applications.

• Advanced Azure architecture, cloud governance or infrastructure as code.

• Experience with SOC audits, NIST or comparable security/compliance frameworks.

• Relevant Microsoft, Fortinet, Cisco, CompTIA or other technical certifications.

Work Environment

Based in the Rutherford, NJ office and supporting colleagues across multiple R&A locations. On-site work is required for certain network and hardware responsibilities. Occasional planned after-hours maintenance and rotating support coverage may be required.

Benefits and Perks

We are an organization that values and recognizes the contributions of our team members. We offer competitive compensation and benefits package commensurate with experience, including base salary, performance-based incentives, paid time off, comprehensive medical, dental, vision, and life insurance, as well as a 401(k) plan with company matching.

Raphael & Associates is an Equal Opportunity Employer. We are committed to building an equitable, collaborative and diverse workforce throughout our organization by providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, terminations, promoting, transferring, compensation, benefits, training, leave of absence, and other terms, conditions, and benefits of employment.

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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