Digital Grid Modernization Lead, Director

The Opportunity

As a Digital Grid Lead, you will oversee service management work that supports digital transformation across technology operations, including monitoring performance, resolving issues, and leading service recovery for major incidents. As a Director you will set strategic direction, drive business growth, and guide executive-level client relationships while mentoring future leaders and fostering a culture where technology and people thrive together. In this role at PwC, you will shape client engagements, bring together business and delivery priorities, and help advance modernization efforts within our Advisory practice.

You will lead multiple work streams focused on service quality, vendor performance, and timely delivery across digital grid modernization initiatives. In this role at PwC, you will translate vision into action, balance long-term and short-term priorities, and develop new solutions that support operational efficiency and reliable service delivery across the PwC Network.

Responsibilities

• Leading digital grid modernization service management engagements and setting direction for client delivery across complex technology operations

• Overseeing service performance, vendor commitments, and recovery actions for critical incidents affecting grid modernization platforms and operational technology

• Driving business development efforts by identifying client needs, shaping service offerings, and converting market opportunities into new engagements

• Guiding the design of service delivery models, operating procedures, and escalation paths for field service and operations modernization programs

• Coordinating cross-functional technology, operations, and client stakeholders to address service issues, reliability gaps, and recurring process breakdowns

• Applying IT service management, ITIL practices, and contract management skills to monitor service levels, supplier performance, and compliance with delivery terms

• Developing executive-level client relationships and presenting service strategies, performance trends, and transformation progress to senior leaders

• Promoting technology adoption, process improvement, and scalable operating models that improve field operations, asset performance, and service responsiveness

• Mentoring managers and emerging leaders while shaping team capability in service coordination, issue resolution, and vendor governance

• Validating that professional standards, independence requirements, and firm policies are followed across client service delivery

What You Must Have

• At least a Bachelor's degree

• At least 8 years of experience

What Sets You Apart

• Leading digital grid modernization programs for utility clients

• Driving field service and operations modernization across platforms

• Translating service management strategy into technology-enabled execution

• Managing executive client relationships across multiple concurrent engagements

• Developing thought leadership on operational improvement and market opportunities

• Mentoring teams across business operations, technology, and service delivery

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines