Customer Success Manager

About Flint AI is forcing the biggest rethink of teaching since the internet reached the classroom, and every school on earth has to make its call within the next few years. Flint exists to help them get it right. Founded in 2023, we've partnered with 250+ schools across the US and abroad, from some of the world's leading independent schools to large public-school systems. If we succeed, we'll help shape how thousands of schools adopt AI over the next decade. The Role We're looking for a Customer Success Manager who understands teachers, loves helping schools succeed, and wants to do that across a large book of accounts. You'll most likely own an at-scale portfolio of around 200 schools. That means you won't win by being on a call with every teacher. You'll win by designing programming that reaches all of them: webinars, PD series, onboarding cohorts, office hours, resources, and a community where teachers help each other get real value from Flint. Depending on how the team takes shape, this role could alternatively focus on a smaller, high-touch book of strategic accounts. Our customers are schools: teachers and administrators navigating AI for the first time. They need someone who has stood where they stand, explains clearly, and shows up consistently. This role is not a fit if you want a fully built-out org with fixed processes and a narrow lane. It is a fit if you like ownership, ambiguity, and building the plane while flying it. The Big Picture At Flint, we believe every role should be AI-native. You don't need to be an engineer, but you do need to be highly AI literate. You'll use AI every day to write, analyze, prepare for calls, and support customers, and tools like Claude Code shouldn't scare you. As a Customer Success Manager, you'll learn exactly what drives adoption, retention, and expansion across hundreds of schools, then turn those learnings into programming that helps every school succeed. What You'll Do

• Own a portfolio of school accounts, driving adoption and successful renewals
• Design and run programming that reaches tens or hundreds of teachers at once: webinars, PD series, onboarding cohorts, and office hours
• Build community among teachers already using Flint, through champion programs, peer showcases, and growth loops that turn active teachers into advocates for their colleagues
• Run virtual (and sometimes onsite) PD sessions at Flint partner schools
• Create and improve customer-facing resources, including product updates, help center content, and teacher PD materials
• Use AI tools to work faster and serve more schools without losing quality

Who You Are

• You're ideally a former educator, and ideally you've designed or led professional learning for teachers (as a PD lead, instructional coach, department head, or similar)
• You've led the rollout of new technology at a school, or built a program that got teachers learning from and championing each other
• You're highly AI literate and comfortable picking up new tools quickly
• You care about outcomes, not just activity. Adoption, retention, and teacher impact actually matter to you

Bonus Points For

• Experience in Customer Success or Account Management, especially in EdTech
• Experience building teacher communities, ambassador programs, or growth loops across many schools
• Startup experience

What We Offer

• Compensation: $100k–$140k base + meaningful early-stage equity
• Health and dental insurance
• The opportunity to shape how Flint supports schools as we scale