Income Maintenance Caseworker

Job order closes 11/9/26 11:59 pm Eastern Salary $53,008.00 - $80,646.00 Annually Location Montour County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-61608-44720 Department Department of Human Services Division HS Montour CAO Hdq Opening Date 10/27/2026 Closing Date 11/9/2026 11:59 PM Eastern Job Code 44720 Position Number 50536148 Union SEIU Local 668 Bargaining Unit F4 Pay Group ST06 Bureau / Division Code 00210047 Bureau / Division Office of Income Maintenance / Montour County Assistance Office Worksite Address 497 Church Street Danville, Pennsylvania 17821 Contact Name Sharon Rodriguez Contact Email [email protected] Are you looking for a purposeful career where your empathy and dedication make a tangible difference every day? As an Income Maintenance Caseworker with the Montour County Assistance Office, you will help community members access life-changing services. This position gives you the opportunity to learn complex programs and use that knowledge to improve lives. You will work in a supportive environment that encourages problem-solving and continuous learning. Become a part of a mission-driven team that serves Pennsylvania with pride! This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties: 1. Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers 2. Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances 3. Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions 4. Data Entry: Enter information into automated systems and perform manual calculations for case processing 5. Case Documentation: Write clear and thorough case comments to record changes and document decisions 6. Deadline Management: Complete all assigned work within required timeframes and established procedures Work Schedule and Additional Information: 1. Full-time employment, 37.5 hours per week 2. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs. 3. Overtime and travel as operationally necessary 4. Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in the Danville, PA. The ability to telework is subject to change at any time. 5. Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. 6. Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes). 7. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. ## QUALIFICATIONS Minimum Experience and Training Requirements: 1. Four years of experience in interviewing or work requiring the analysis and interpretation of data; or 2. A bachelor's degree; or 3. Any equivalent combina ion of experience and training. 4. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Other Requirements: 1. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 2. Hiring preference for this vacancy may be given to candidates who live within Montour County. If no eligible candidates who live within Montour County apply for this position, candidates who reside in other counties may be considered. 3. You must be able to perform essential job functions. Legal Requirements: 1. A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. 2. You must pass a background investigation. 3. This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date*.* Late applications and other req