Income Maintenance Caseworker - Montour County Assistance Office

Job order closes 11/9/26 11:59 pm Eastern Salary $53,008.00 - $80,646.00 Annually Location Montour County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-61608-44720 Department Department of Human Services Division HS Montour CAO Hdq Opening Date 10/27/2026 Closing Date 11/9/2026 11:59 PM Eastern Job Code 44720 Position Number 50536148 Union SEIU Local 668 Bargaining Unit F4 Pay Group ST06 Bureau / Division Code 00210047 Bureau / Division Office of Income Maintenance / Montour County Assistance Office Worksite Address 497 Church Street Danville, Pennsylvania 17821 Contact Name Sharon Rodriguez Contact Email [email protected] THE POSITION Are you looking for a purposeful career where your empathy and dedication make a tangible difference every day? As an Income Maintenance Caseworker with the Montour County Assistance Office, you will help community members access life-changing services. This position gives you the opportunity to learn complex programs and use that knowledge to improve lives. You will work in a supportive environment that encourages problem-solving and continuous learning. Become a part of a mission-driven team that serves Pennsylvania with pride! DESCRIPTION OF WORK This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties: 1. Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers 2. Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances 3. Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions 4. Data Entry: Enter information into automated systems and perform manual calculations for case processing 5. Case Documentation: Write clear and thorough case comments to record changes and document decisions 6. Deadline Management: Complete all assigned work within required timeframes and established procedures Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information: 1. Full-time employment, 37.5 hours per week 2. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs. 3. Overtime and travel as operationally necessary 4. Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in the Danville, PA. The ability to telework is subject to change at any time. 5. Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. 6. **Salary:**Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes). 7. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience a d Training Requirements: 1. Four years of experience in interviewing or work requiring the analysis and interpretation of data; or 2. A bachelor's degree; or 3. Any equivalent combination of experience and training. 4. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Other Requirements: 1. You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 2. Hiring preference for this vacancy may be given to candidates who live within Montour County. If no eligible candidates who live within Montour County apply for this position, candidates who reside in other counties may be ... For full info follow application link. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.