HR Service Operations Supervisor

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $86450 - $91000 Per Year

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Human Resources Service Operations Supervisor is tasked with streamlining HR functions, reporting on HR metrics, enhancing workforce retention, predicting staffing needs, managing termination processes, HRIS Onboarding system implementation, other add-on HR systems, process improvement, special projects and ongoing employment leadership for policy, procedure, and handbook updates.

The Human Resources Operations Supervisor coordinates the efforts of the HR Associates and Assistants in the delivery of HR services to employees through day-to-day operational leadership. Ensures the team provides initial resource for employees as required and refers inquiries to HR Compliance, HR Employee Relations, Recruiting Team or HR Classification Compensation/Benefits that cannot be handled by HR Service Team. Coordinates with payroll to resolve payroll issues as it relates to termination paychecks. Supports Human Resources leadership with special projects as needed.

Performs special projects focused on enhancing staff performance, planning strategic HR initiatives, streamlining orientation and onboarding processes, communicating role expectations, maintaining staff relations, working on confidential legal matters, and updating policies and practices.

DUTIES AND RESPONSIBILITIES

• Supervise, coach and mentor the HR Service Team as the team provides service to the organization and VOALA current and new employees, partnering with the Recruitment team and HR Classification team – as needed to provide full support such as onboarding, employee verification, call triage, and off boarding.

• Performs continuous improvement projects (through project management), to develop new and revised policies and practices, ongoing employee handbook updates, analysis and preparation of confidential legal matters, HRIS system implementations (onboarding, employment verification, HR record digitalization)

• Develops and maintains metrics for HR Service Team

• Performs special projects as assigned by Human Resources leadership

• Ensures the resolution of employee inquiries handled by HR Service Team, ensuring the employee is transferred to the appropriate HR team member.

0ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions are those key requirements, specific tasks, and job duties of the position that are required on a regular basis (using action words such as perform, responsible for, deliver, develop, etc).

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.

• Supervise, coach and mentor HR Service, oversees the day to day assistance, advice and professional development to HR Associates and Assistants as they address employee matters. Ensures all work is completed timely and accurately, oversees new hire onboarding process, including initial hiring paperwork, background screening, orientation and creation of employee files.

• Ensures Employee concerns from incoming calls and e-mails are transferred to the appropriate HR Staff member that can resolve the issue. Refers significant issues to Employee Relations team

• Project lead for Onboarding/HRIS software implementation projects. Special Projects as assigned

• Employment specialist leading work to ensure policies, procedures, handbooks, forms, and processes remain compliant and updated

• Analysis of HR processes, makes recommendations for continuous improvement in employment and service functions

• Other duties as may be required.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor’s degree or related work experience (4 years).

EXPERIENCE:

• Minimum of four years of general experience in Human Resources, including significant project management experience.

• Experience must include a minimum of two years of experience in a large (500+ employees) organization

• Minimum two years of leading, coaching and mentoring staff.

PREFERRED QUALIFICATIONS:

• BA/BS degree in Human Resources, Business Administration or equivalent discipline

• SHRM-CP and/or PHR

• One year of experience in an HR Management position in a mid-sized organization

• Professional level human resources experience in large complex organizations

• Detailed knowledge of federal, state and local statutes relating to equal employment, benefits, family leave, and immigration: (i.e., EEOC, FMLA, FLSA and immigration regulations and guidelines)

• Expert on ATS and HRIS

• Bilingual (Spanish)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment