Mail Services Supervisor

About CBRE and Experience Services:

CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to design and operate workplaces people love coming to. We treat the daily experience of work as a product worth obsessing over, and we build our teams with people who feel the same way.

About the Role:

The Mail Services Supervisor leads the team that keeps the mail operation running every day. You lead the mail services team, set schedules and safety standards, and own the operational quality of the team. You're the escalation point when something's complex, the person who trains the team, and the one who holds the standard when it slips. You will be successful in this role when you hold service steady even under constrained staffing and resolve complex issues before they reach the client.

What You'll Do: Team Leadership

• Supervise mail services staff, set work schedules, assign tasks, and cross-train staff for shipping and receiving back-up so coverage holds.

• Evaluate staff performance and develop team members through coaching and feedback.

• Conduct personnel meetings covering safety, procedures, and operational updates so the team works to one standard.

Operations & Delivery

• Maintain records of mailing costs by business unit and implement cost savings programs the client can see in the numbers.

• Maintain policy and procedure manuals, recommend changes, and communicate updates to staff.

• Monitor online production and copy requests to keep output on schedule.

Client Partnership

• Set up conference rooms for client meetings so the room is ready before the client arrives.

• Answer telephones and take messages professionally.

• Align team outcomes with customer objectives and service requirements.

This Role Is a Good Fit If You:

• Know who on your team is best suited to handle a given problem, and you help them work through it instead of just handing it off.

• Have been told you're a great coach. Your team learns more from you than they ever thought they could.

• Handle a carrier issue or a staffing gap yourself, so your team can keep working without getting pulled into it.

What You Need:

• 5 or more years of mail services experience; prior supervisory experience preferred

• Demonstrated ability to lead a team, including schedules, assignments, and cross-training

• Strong communication skills for vendor and carrier management

• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling)

• Strong preference for experience supervising a corporate mailroom team and a background in carrier relationship management.

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Mail Services Supervisor position is $80,000 annually and the maximum salary for the Mail Services Supervisor position is $90,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)