Senior Product Manager - Technical, External Services, Accounts Management and Governance

Description

We are looking for a Senior Product Manager - Technical to help shape how customers govern their presence in the cloud at scale. Our team owns the foundation that enterprises rely on to organize their accounts, establish guardrails, and maintain control as their cloud footprint grows from a handful of workloads into thousands spanning many teams, business units, and regulatory boundaries. This is a space where the decisions you make are felt by nearly every customer, because governance is not an add-on they choose, it is the substrate everything else is built on.

You will own product direction for capabilities that sit at the center of how organizations structure, secure, and operate their cloud environments. The problems are genuinely hard: customers need strong, consistent control without friction that slows their builders down, and they need governance that scales automatically rather than becoming a bottleneck as they grow. You will work through that tension directly, deciding what we build, why it matters, and how it fits into a coherent governance experience rather than a collection of disconnected features.

The shape of this problem is changing quickly as customers bring AI into how they build and operate. Agents and AI-driven workflows now provision, configure, and act inside cloud environments at a speed and volume that traditional governance was never designed for, and customers are looking to us to let them embrace that capability without losing the control, auditability, and guardrails they depend on. A meaningful part of this role is defining how governance keeps pace, so that customers can safely let AI operate within their environments rather than having to choose between moving fast and staying in control.

Key job responsibilities

• Own the customer relationship for your area across the full lifecycle, reaching customers through every available channel, listening for needs they cannot always articulate, and serving as their advocate in internal tradeoffs.

• Set the strategy and roadmap for a core part of the governance portfolio, owning prioritization and the tradeoffs among customer experience, performance, and operational load, and keeping it coherent with adjacent capabilities so customers experience one governance surface.

• Define new capabilities in creative, specific detail, building governance that technical customers trust to run their most important workloads and specifying it clearly enough that engineering and design can build without guessing at your intent.

• Take products to market, partnering closely with engineering and design through delivery and shaping the technical product marketing and pricing approach early so awareness builds ahead of launch.

• Measure what you ship, setting the definition of success for your area and holding the product to it after launch, letting data and customers guide what to grow and what to cut.

• Define how governance extends to AI actors inside customer environments, so customers can adopt agents and automated workflows without losing control, auditability, or guardrails.

A day in the life

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Basic Qualifications

• 5+ years of technical product management with internet business experience

• 5+ years of working as a Technical Product Manager experience

• 3+ years of technical (software development, network development, IT, other related) experience

• 7+ years of full product life cycle experience

• 5+ years of creating written docs for development of new products experience

• 5+ years of enterprise security product experience

• 5+ years of product management in the cloud computing technology space experience

• Bachelor's degree in computer science, engineering, math, finance, or economics

• Experience in taking a product from conception & definition phase through engineering design and taking it to market

• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

• Experience working within teams delivering software products and features using agile methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually