Client Solutions Specialist

Assured Environments

New York, NYJob$35–40K/yrPosted 7mo agoSeen in employer's feed 2 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this. New roles like this one near New York, NY, by email.

Don't just apply. Show up ready.

Olive works from this exact posting.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

$35–40K/yr

Location

New York, NY

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Assured Environments is hiring a Client Solutions Specialist. Client Solutions Specialists oversee client and service relations during the evening, maintaining relationships by responding to inquiries and requests. They work with various departments to schedule and provide services, enter service requests into the database, and update account information.

Key focus areas include Act as the liaison between clients and technicians, Receive and process service orders via e-mail, phone, fax, and electronic data interchange, and Address any customer inquiries regarding service requests.

Successful candidates bring High School Diploma and 2-5 Years Experience. Preferred (not required): Multi-Line Phone System Experience, Interpersonal Skills, Computer Skills, and Learn Company Systems.

Skills & qualifications

RequiredNice to have

Skills

Multi-Line Phone System ExperienceInterpersonal SkillsComputer SkillsLearn Company SystemsCommunicationOrganizedDetail OrientedPhone EtiquetteEmail EtiquetteManage Multiple TasksSet PrioritiesConflict ResolutionPatienceGood JudgmentLimited Knowledge of Company Services

Qualifications

High School Diploma2-5 Years Applicable Work ExperienceCollege Degree

Benefits

401(k) Match

Medical Insurance

Paid Time Off

Full job description

Salary Range: $35,000.00 To $40,000.00 Annually

Client Solutions Specialists are responsible for overseeing client and service relations during the evening portion of the working day. They maintain client relationships by responding to inquires and requests in a courteous manner, working closely with various departments and technicians to schedule and provide services, entering service requests into the database, and updating account information.

Requirements (include but are not limited to):

Acting as the liaison between clients and technicians

Receiving and processing service orders via e-mail, phone, fax, and electronic data interchange.

Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.

Receiving and processing service requests in conjunction with the Service Department.

Scheduling repeat services and special service requests for clients

Addressing inquiries of the field personnel

Developing and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.

Thoroughly documenting customer interactions to ensure accurate tracking and analysis.

Analyzing problems and providing information and solutions.

Communicating customer complaints to the Operations Department.

Verifying and updating existing client information in the database

Desired Skills:

Multi-line phone system experience

Proficient in Microsoft office

Excellent interpersonal skills

Ability to use computers and learn company systems

Excellent verbal and written communication skills

Extremely organized and detail oriented

Excellent phone and email etiquette