Initialization Success Manager

USA | Client Success - Solution Delivery | Salary | 105,700-118900 per year | Full Time

Who are we looking for?

The Initialization Success Manager is a client facing project manager that employs, utilizes and enhances DataServ's proprietary SaaS initialization methodology. This position is accountable for managing client Initializations, internal projects and delivering outstanding client service.

The Initialization Success Manager is responsible for collecting, coordinating and managing client communications during initialization as well as documenting and assisting with client change management and rollout plans. The Initialization Success Manager assures communication of project details and specifics are always smooth and complete. This position interfaces with the Client Project Manager and all levels of the client organization to ensure superior client satisfaction.

The Initialization Success Manager also collaborates with DataServ Client teams to complete initializations of DataServ solutions on budget. This position identifies, anticipates, and prevents problems and delays in the most positive way. The Initialization Success Manager also works with the Sales team to facilitate account transition immediately following the sale.

The ISM II will work under the guidance of a Senior ISM but have responsibility for individual client facing projects.

We are currently hiring this position in the following states: Oregon, Arizona, Colorado, Texas, Kansas, Missouri, Minnesota, Illinois, Michigan, Ohio, South Carolina, Washington, Georgia, and Florida.

About Us

At DataServ, we believe in "creating a better way"...and we believe in doing so through "Evolutionary" change that works vs. "Revolutionary" change that too often fails. We live out these beliefs by helping Finance organizations modernize their Accounts Payable function and optimize it over time, thereby elevating them from a back office "administrative" role to a "strategic" business unit contributing to the bottom line. DataServ specializes in developing and delivering Exceptions-based Intelligent Accounts Payable Invoice Automation (APIA) SaaS that always delivers substantial ROI.

Founded in 1994, the company created the world's first FinTech Software as a Service (SaaS) technology. Since then, DataServ has been helping businesses save time and money throughout their AP processes while enhancing visibility and controls to reduce risk and improve scalability.

Our top-rated solutions are used by more than 20,000+ satisfied users in 40+ countries and we are proud of our extraordinary customer retention rate, with over 70% of our clients having been with us for 10+ years. Read more about us at www.dataserv.com .

We value:

• True individual ownership and responsibility over projects.

• Taking the work very seriously, but not taking ourselves too seriously.

About You

• You're innovative. You have a good imagination and you're always thinking of new and interesting ideas.

• You're committed. You believe in the "Service" side of SaaS and commit to making clients happy so they stay with DataServ for 10 or more years.

• You're a collaborator. You thrive on inter-disciplinary teams, and value different perspectives and high levels of communication and collaboration.

• You're accountable. You understand best practices and want to implement quality work. You do what you say and say what you do. You deliver results.

• You're conscientious. You can analyze complex problems and present multiple solutions.

• You're a communicator. You can think critically, identify opportunities, and clearly articulate your point of view in a team setting. You can communicate your work effectively depending on the audience.

• You're a leader: You are comfortable with leading discussions, demonstrating your work, teaching others what you know, learning what you don't. You have experience presenting to leaders and stakeholders.

• You believe in a transparent nonpartisan meritocracy. You collaborate openly and expect to progress at DataServ based on your ability and talent.

• You want to have fun, be creative while getting things done. Enough said!

Required Education, Skills and Experience:

• Bachelor's degree required.

• PMP Certification required.

• 3 years of project management experience in a technical (IT) environment.

• 3 years' experience working with external clients, preferably in a consulting environment.

• Must demonstrate the soft skills necessary to manage external client relationships.

• Technical analytical skills are required.

• 3 years' experience with time budgeting, forecasting, resource utilization.

• 3 years' experience with process development and analysis.

• Trained in the use of project management tools such as Gantt charts, Critical Path, Agile Development.

• Willingness to present all information timely to both clients and DataServ.

• Ability to coordinate and lead meetings effectively.

• Ability to set and maintain standards of professionalism and teamwork.

• Strong PC literacy.

Why you should apply at DataServ:

• Pay that rewards your contribution and experience that is compared with the market regularly. When the market goes up, so does our pay.

• Fully remote roles, you can work from anywhere!

• Very little "red tape," we only have processes that are necessary.

• Small company atmosphere. You will get to interact with decision makers daily.

Benefits of Working at DataServ:

• Competitive Compensation package

• Remote working environment

• Flexible PTO (including 9 holidays)

• 401(k) plan with employer matching

• Great health benefits with multiple plan options

• Advancement opportunities based on results, not politics.

If you think you have something special to bring to DataServ, if you get what we're trying to do, and you want to join an exceptionally talented team, apply on-line at www.dataserv.com/careers . We look forward to receiving your information!

AAP/EEO STATEMENT

DataServ is an Equal Opportunity Employer/Vet/Disable