Business Development Representative - Service

The Business Development Representative - Service at Thompson Buick GMC Cadillac plays a crucial role in the growth and success of our dealership. This position is responsible for generating new business by proactively reaching out to potential customers and promoting our exceptional service offerings. If you are a high-energy communicator with a passion for sales and customer care, we want to help you build a career here. Your Impact * Drive Revenue: Reach out to customers to generate new service leads and promote seasonal maintenance specials. * Expert Consulting: Educate clients on our technical capabilities and the long-term benefits of certified vehicle care. * Manage the Pipeline: Schedule service appointments and perform follow-ups to ensure a seamless client experience. * Data Integrity: Maintain precise records of all client interactions within our CRM/DMS systems. * Collaborate: Work closely with the Service Department to deliver a gold-standard customer journey. * Exceed Targets: Consistently meet or surpass monthly performance goals and KPIs. Who You Are * Experienced: You have a background in sales or customer service (automotive experience is a major plus!). * Persuasive: You possess a natural ability to connect with people and follow through until the job is done. * Tech-Savvy: You are comfortable navigating CRM platforms and modern digital tools. * Goal-Oriented: You are self-motivated and thrive in an environment where your performance is tracked and rewarded. * Reliable: You have a strong work ethic and a "team-first" mentality. The Perks * Earnings: $15.00/hour base pay plus a rewarding commission structure. * Work-Life Balance: Closed on Sundays so you can recharge. * Full Benefits: Health and dental insurance, 401(k) retirement plan, and paid time off (PTO). * Growth: Access to ongoing professional development and clear career advancement paths. * Extras: Employee discounts on vehicles, parts, and service. About Thompson Buick GMC Cadillac We are a premier dealership in Raleigh dedicated to excellence and long-term relationship building. At Thompson, you’re not just an employee; you’re a key part of a success story built on quality and trust.