Account Executive
New York, NYFull-timePosted 2y agoStill listed 3 days ago
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Job overview
Chatdesk is hiring an Account Executive. Chatdesk is seeking an Account Executive to drive revenue and growth by nurturing client relationships and delivering exceptional performance. This role involves hands-on operating experience within a fast-growing company, with opportunities for travel and global collaboration. Based on performance, there will be chances to build and lead a team, fostering leadership growth.
Key focus areas include Champion company culture and integrate it into daily experience, Contribute to company goals by selling to Customer Support Management, and Understand competitive landscape to educate customers on Chatdesk's solution.
Successful candidates bring 3+ Years Software Sales Experience and Travel Required. Important skills include Company Culture Champion, Selling To Customer Support Management, Competitive Landscape Understanding, Manage Enterprise Sales Cycles, Presenting To C-Level Executives, and Product Demonstrations. Preferred (not required): Sales Methodology Training and CRM Experience.
Skills & qualifications
Skills
Qualifications
Full job description
Summary Account Executives are the key drivers of revenue and growth at Chatdesk. You will nurture and grow our relationships with clients by delivering exceptional performance and service. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.
Your impact
- Be a champion for the company culture and find ways to establish this into your day to day experience
- Contribute to company goals by selling to Customer Support Management and related stakeholders within fast-growing e-commerce companies and Fortune 1000 enterprises
- Get an in-depth understanding of the competitive landscape in order to educate customers on how Chatdesk's solution compares and contrasts with the competition
- Manage enterprise sales cycles, from lead qualification to opportunity conversion, often presenting to C-level executives the value and power of the Chatdesk platform and services
- Forecast sales activity and revenue achievement in CRM tools
- Share Chatdesk's story and value through product demonstrations, in-market events, and account-specific initiatives
- Understand our customers' organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
- Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers) Our values
- Honesty and transparency
- Hardwork
- Always learning and improving
- Empathy Requirements
- Cultural fit with our values
- Enjoy learning about different companies and understanding their business
- Motivated to help our clients and their companies be even more successful
- Ability to inspire people
- Scrappy and positive team player
- 3+ years of experience in quota-carrying software or technology sales and account management
- Experience selling into businesses with several month sales cycles and associated deal size from $5k ACV to $100k
- Experience managing the sales cycle from end user to business champion to the economic buyer or CEO/CFO level
- Track record of over-achieving quota (top 10-20% of company) in past positions
- Experience managing and closing sales cycles for new products in a relatively large market
- Previous Sales Methodology training, CRM experience, and strong customer references preferred
- Fast learner; adept at understanding and articulating new technologies and corresponding value propositions on the fly
- Able to work with customers directly without assistance or with minimal supervision
- Can clearly articulate complex technical and business solutions to diverse audiences
- Superb presentation skills
- History of successfully analyzing a customer environment in order to meet a broad range of customer needs
- Able to think on your feet, remain calm under pressure, and solve problems in real-time
- Travel required
- Last and certainly not least, lover of customer experience! Preferred but not required Perks
- Competitive salary
- Stock options Apply for this position Thank you! Your submission has been received! Oops! Something went wrong while submitting the form.
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