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Computer Technician

Netsync Network Solutions

Houston, TXJobPosted 6mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
Houston, TX
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

CompTIA A+ Or Extensive Break-Fix ExperienceValid Driver's License

Job overview

Netsync Network Solutions is hiring a Computer Technician. A Computer Technician is responsible for the day-to-day management of workload, including laptop, desktop, and printer triage and repair. This role involves interacting with warranty administrators and maintaining proper work tickets in Netsync and OEM systems. The technician will also assist with on-site projects and contribute to process improvements.

Key focus areas include Maintain strong working relationships with customers and team, Repair computers and peripherals including desktops, laptops, workstations, & printers, and Understand warranty and insurance guidelines as it pertains to break-fix.

Successful candidates bring High School Diploma, CompTIA A+ Certification, and Valid Driver's License. Important skills include Attention To Detail, Communication Skills, Organization Skills, Customer Service Skills, Curiosity, and Constantly Learn. Preferred (not required): Laptop/Desktop/Printer Triage And Repair, Warranty And Insurance Guidelines, CRM, and Partner/Vendor Relationship Management.

Skills & qualifications

RequiredNice to have

Skills

Laptop/Desktop/Printer Triage and RepairWarranty and Insurance GuidelinesCRMPartner/Vendor Relationship ManagementCross-Department Relationship ManagementSupport Case ManagementOn Site Hardware SupportProcess StreamliningProcess AutomationNetwork Appliance InstallationsAttention to DetailCommunication SkillsOrganization SkillsCustomer Service SkillsCuriosityConstantly Learn

Qualifications

High School Diploma or EquivalentCompTIA a+ or Extensive Break-Fix ExperienceValid Driver's LicenseClean Driving Record

Full job description

Detailed Description

Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities:

  • Maintain strong working relationships with customers and team.

  • Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.

  • Understand warranty and insurance guidelines as it pertains to break-fix.

  • Customer, Partner/Vendor and cross-department relationship management.

  • Manage and update support cases in Customer, Netsync and OEM systems.

  • Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

  • Assist with on-site projects.

  • Assist in continual improvement to further streamline and automate existing processes and procedures.

  • Upkeep of work area.

  • Assist Network Team with network appliance installations.

  • Continued technical education.

  • Attend and contribute to weekly team meetings.

  • Other responsibilities as assigned by management.

Skills and Experience:

  • Strong attention to detail.

  • Good communication skills.

  • Good organization skills.

  • Good customer service skills.

  • Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver's License, Clean Driving Record.

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