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Customer Success Lead

Aqua Voice

San Francisco, CA · HybridFull-timePosted 8mo agoStill listed 3 days ago

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At a glance

Compensation
No compensation found
Location
San Francisco, CAHybrid
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Aqua Voice is hiring a Customer Success Lead. Aqua Voice is developing a voice input layer for AI, focusing on voice in text out (VITO) interactions and deep OS integrations. The company aims to redefine how people work by enabling them to manage AI agents through voice. This role involves owning the customer relationship from activation to renewal, helping users adopt new habits, monitoring usage, identifying expansion opportunities, and providing product feedback.

Key focus areas include Own the customer relationship from activation through renewal, Help users build new habits and get to value quickly during onboarding, and Monitor usage patterns and reach out when something is off for retention.

Successful candidates bring 3+ Years Customer Success Experience. Important skills include CRM, Onboarding, Retention, Expansion, Feedback Collection, and Technical Product Comfort. Preferred (not required): Prosumer Product Experience and Developer-Focused Product Experience.

Skills & qualifications

RequiredNice to have

Skills

CRMOnboardingRetentionExpansionFeedback CollectionTechnical Product ComfortStrong WritingProsumer Product ExperienceDeveloper-Focused Product Experience

Qualifications

3+ Years in Customer Success3+ Years in Account Management

Full job description

ABOUT US

Aqua Voice is building the voice input layer for the age of AI. We train our own models and build deep OS integrations because doing voice well requires controlling the entire stack.

The way people work is changing. IC work is over; you manage AI agents now. This type of work is wonderfully suited for voice.

We aren't building conversational agents. We believe the most natural way to interact with your computer is voice in text out (VITO). We believe that voice belongs at a level above the application, and that a small company can win by pushing the envelope.

We are applying relentless energy to this opportunity and the results so far have been good. We hope you will join us.

THE ROLE

You'll own the customer relationship from activation through renewal.

  • Onboarding: Voice is a behavior change. You'll help users build new habits and get to value quickly.

  • Retention: Monitor usage patterns. Reach out when something's off.

  • Expansion: We have individual users at companies who could become team deployments. You'll identify and pursue those opportunities.

  • Feedback: You're closest to users. Product decisions will be informed by what you learn.

We're early. You'll define how we do this, not inherit a playbook.

WHAT WE'RE LOOKING FOR

  • 3+ years in customer success, account management, or similar

  • Comfortable with technical products and users who expect depth

  • Strong writer—most communication is async

  • Experience with prosumer or developer-focused products is a plus

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