Transition Specialist

Position Summary

The Transition Specialist (TS) provides comprehensive, culturally competent services to individuals detained in city jails and supports their successful reentry into the community through the Pathway Home 6 program. This role includes assessment, planning, coordination, and delivery of evidence-based supports, crisis intervention, and collaboration with internal and external stakeholders to ensure continuity of care. This role ensures that each member meets a minimum of 90% key performance indicator (KPI) goals, complies with contractual obligations, and continuously improves the jobseeker experience and employment outcomes.

The TS collaborates with cross-functional teams (i.e., education, job placement, financial counseling), supervisor, and senior leadership to monitor and track performance and find solutions to maximize outcomes for participants. This is a hands-on, relationship-driven role that requires strong engagement skills, effective case management and wraparound services competencies, excellent organizational skills, and a commitment to providing excellence in service delivery.

Your Responsibilities Include:

Effective Engagement & Individualized Services

• Provide individualized services to 100% of Participants on caseload from point of orientation to exit.

• Deliver services using a variety of modes to appeal and cater to Participants’ distinct preferences and engagement styles.

• Determine appropriate job placements for ≥ 90% Participants on the employment track.

• Proactively evaluate the role that education, occupational training will play in improving Participants’ employability and ability to achieve better, longer-term stable employment.

• Ensure each employment opportunity incorporates ≥ 90% Participants’ needs and preferences and provides a pathway to family-sustainable employment.

Case Management & Wraparound Services

• Provide Wraparound Case Management services to 100% Participants, including but not limited to:

o Establishing rapport and trusting relationships with Participants.

o Interacting Participant minimum of 1X/month.

o Motivating, guiding, coaching, and counseling Participants.

o Assessing Participants’ needs, strengths, interests, aptitudes, experience, capabilities, career goals, and family situation.

o Monitoring Participants’ progress in enhancing the Member’s education and skills, and preparing for, finding, and retaining employment.

o Completing LSCMI Assessment and career readiness checklists

o Facilitating referrals and connections to other internal personnel or community-based providers.

o Documenting 100% case management activities in the Salesforce (SF) and FedcapCARES (FCC).

• Ensure ≤ 10% error rate in internal case record audits.

Data and Performance Management

• Ensure 90% of caseload achieves ≥ 90% of KPI Contract Requirements.

• Analyze caseload performance minimum of 2X/month in partnership with Supervisor to identify strengths, challenges, gaps, and improvement needs.

• Monitor, discuss, and track improvement needs minimum of 1X/month in partnership with Supervisor and co-develop action plan or performance improvement plan (PIP) accordingly.

• As directed by and in partnership with Supervisor, review, discuss, and address needs of action plan or PIP with 100% accuracy, including actions, follow-ups, owners, and outcomes.

You're a Great Fit for This Role If:

• You hold a bachelor’s degree from an accredited institution preferred; minimum of associate's degree or equivalent credential required.

• You bring a minimum of 2 years of experience in career services, case management, workforce development, or social services OR in related fields, such as education, healthcare administration, retail or hospitality management, or human resources.

• You are able to pass security clearance with NYC Department of Corrections

Compensation:

$64,350-$65,000

Equal Opportunity Employer