Case Manager

Position Summary

The Case Manager is responsible for delivering high-quality, wrap-around case management services to clients participating in the PACE program. This includes ensuring compliance with program requirements, identifying and addressing barriers to employment, and guiding clients through education, job training, placement, retention, and career advancement. The Case Manager works closely with Career Advisors, Social Workers, Community Partnerships, and Employment Services Teams, along with other partners, to create and implement Individualized Service Plans (ISPs) that support clients’ self-sufficiency. This role requires compassion, cultural competence, and the ability to mentor and advocate on behalf of clients.

What You’ll Do

• Guide and support clients through comprehensive assessments and career planning.

• Collaborate with program teams to deliver individualized services and support.

• Ensure timely and accurate referrals to wraparound services and training.

• Monitor client progress and update service plans to reflect milestones and goals.

• Maintain high standards of data integrity, confidentiality, and compliance.

Your Responsibilities Will Include

Case Management & Client Support

• Manage a caseload of 60–80 clients with 90%+ completion of all required program activities.

• Complete 100% of comprehensive assessments (HRA EA/EP, TABE, CASAS) within 30 days of enrollment.

• Develop Individualized Service Plans (ISPs) for 100% of clients within designated timelines.

• Align client ISPs with career interests, assessment results, and sector-specific opportunities.

Barrier Resolution & Wraparound Services

• Identify and address barriers to participation/employment for 95% of clients within 5 business days.

• Refer eligible clients to public benefits and services within 3 business days of request.

• Engage Geneva Worldwide services 100% of the time for clients needing translation or language access.

• Coordinate Tier 3 case conferences with MSW/Assistant Director within 48 hours of critical needs.

• Partner with Circle of Support agencies to connect referred clients to services within 7 business days.

Training & Employment Coordination

• Match Tier 3 clients to community service work aligned with their goals within 10 business days.

• Collaborate with Education & Training to enroll 95% of interested clients within 30 days.

• Partner with Employer Solutions Consultants and Career Advisors to re-engage 100% of clients who lose employment within 5 business days.

• Facilitate career confidence and skills development in 90% of clients through targeted interventions.

Documentation, Analysis & Stakeholder Engagement

• Update ISPs every 3 months for all active clients and annually review vocational evaluations.

• Maintain FedcapCARES records with 99% data accuracy and timely updates (within 2 business days).

• Analyze trends quarterly and recommend 3+ new Circle of Support partnerships annually.

• Establish and sustain professional relationships with at least 10 external stakeholders annually.

You’re a Great Fit for This Role If You Have

Education & Experience

• Bachelor’s degree in Social Work, Vocational Rehabilitation, Human Services, or a related field; or equivalent combination of education and experience.

• At least 2 years of case management experience.

• Preferred experience with populations such as public assistance recipients, the homeless, justice-involved individuals, or persons with disabilities.

• Bilingual (Spanish) preferred.

Compensation:

$52,000 Annually/$25.00 hourly

Equal Opportunity Employer