Case Manager

Regular Full-Time

New York City, NY, US

Requisition ID: 2299

Salary Range: $24.00 To $24.51 Hourly

POSITION OVERVIEW:

Under the general direction of the Case Manager Supervisor or Assistant Program Director, Case Managers work to connect clients to essential care and services, secure access to benefits they are entitled to, and support their transition into permanent housing. Responsibilities include maintaining accurate records, completing housing applications, coordinating services, escorting clients to appointments as needed, providing crisis intervention, and administering emergency first aid, CPR, and overdose prevention; other related duties as assigned.

MANAGEMENT/SUPERVISORY RESPONSIBLITIES:

This position has the following management/supervisory responsibility (check only one):

This position includes no managerial or supervisory responsibilities.

This is a supervisory position.

This position is a managerial position.

This is a director/administrator position.

KEY ESSENTIAL FUNCTIONS

Work Performance

• Ensure high-quality service delivery, including timely client meetings, housing applications, service coordination, participation in case conferences, and scheduled supervision.

• Follow up on all corrective actions and directives promptly.

• Maintain strong collaborative relationships with providers connected to individuals on caseload.

• Ensure all clients have a clear housing permanence plan and maintain knowledge of current housing options.

• Maintain proficiency in all technological systems utilized by the program.

• Attend scheduled training sessions to meet program standards.

• Other duties as assigned.

Reporting and Documentation

• Maintain client records and ensure compliance with charting standards.

• Complete, review, and submit all internal and external reports on time.

• Ensure work outputs are substantive and accurate.

• Utilize audit reports and Corrective Action Plans (CAPs) to guide work outputs.

Page Break

Professional Conduct

• Deliver excellent customer service to every client and maintain confidentiality of all information.

• Include clients in planning their permanent housing placement.

• Model appropriate behaviors for clients and adhere to ANH Standards of Conduct, Code of Conduct, and Workplace Civility Policies.

• Maintain open communication with all departments and staff within the community.

• Serve as a resource to colleagues and provide interdepartmental support when needed.

• Comply with electronic communication policies and follow Dress Code Policy.

Time and Attendance

• Adhere to assigned work schedule and minimize unscheduled absences.

• Apply time management skills to prioritize tasks and ensure timely completion.

REQUIREMENTS:

Education and Experience

Candidates may qualify under one of the following tiers:

• Bachelor’s Degree: No prior experience required.

• 60+ College Credits: Minimum 2 years working with vulnerable populations.

• High School Diploma or Equivalent: Minimum 5 years working with vulnerable populations.

Core Skills and Competencies

• Strong interpersonal and communication skills; ability to engage clients effectively.

• Ability to provide services using trauma-informed practices.

• Excellent organizational and time management skills; ability to prioritize tasks and meet deadlines.

• Proficiency in Microsoft Office Suite and familiarity with electronic case management systems.

• Ability to synthesize information and prepare clear, accurate documentation.

• Knowledge of DHS, OTDA, HPD, and HRA regulations (preferred).

Preferred Certifications and Training

• CPR and First Aid certification.

• Overdose Prevention Rescue Training.

• Mental Health First Aid.

• CARES training (Getting Started, Service Planning, Reporting).

• Bilingual ability (Spanish/English preferred).

Required Certifications and Proficiencies withing 6 Months of Hire

The following certifications and proficiencies must be obtained or demonstrated within 6 months of hire:

• CPR & First Aid Certification.

• Overdose Prevention / Narcan–Naloxone Administration.

• Demonstrated proficiency in data entry, service planning, documentation, and reporting

• Demonstrate proficiency with email, MS Office applications, and required electronic systems.

• Trauma-informed care and crisis-response competencies

• Completion of all agency-mandated compliance trainings, including confidentiality, safety, emergency response, and program specific requirements.

PHYSICAL DEMANDS :

Please indicate which level of activity best describes the position (check only one):

Sedentary Work (equivalent to lifting or exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may occasional walking or standing for brief periods of time).

Light Work (equivalent to lifting or exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work).

Medium Work (involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently. Physical demand requirements are in excess of these for Light Work).

Heavy Work (involves exerting 50 to 100 pounds of force occasionally, or 25 to 50 pounds of force frequently. Physical demand requirements are in excess of those for Medium Work).

Very Heavy Work (involves exerting in excess of 100 pounds of force occasionally, or in excess of 50 pounds of force. Physical demand requirements are in excess of those for Heavy Work).

PHYSICAL REQUIREMENTS:

Please indicate the level of physical activity required in each area for the position. Check only one box for each requirement:

Requirement

Almost

Never

Seldom

Sometimes

Frequently

Almost Always

Bending

Climbing

Typing

Lifting

Reaching

Pushing

Crouching

Crawling

Extended walking

Extended standing

Extended siting

WORK LOCATION:

The work location(s) required of incumbents in this position are as follows (check only one):

All work is completed in the office/ within the program.

Majority of work is completed in the office/program, with occasional trips to the community/other sites.

Work is completed equally in the office/program and in the community/other sites.

All work is completed in the community/other sites, with the exception of required meetings.

Majority of work is completed in the community/other sites, with occasional work done in the office/program.

WORK HOURS:

The work hours for this position are as follows (check all that apply):

Has standard work schedule (set hours).

May require work outside of standard work hours (evenings and weekends).

On-call as required.

Overtime may be required.

Position subject to possible mandate.

Shift work required.

WORK ENVIRONMENT:

Incumbents in this position are exposed to the following environmental condition(s):

Not substantially exposed to adverse environmental conditions.

Subject to infectious waste (typical of most patient care/housekeeping positions).

Subject to outside environmental conditions.

Subject to inside environmental conditions.

Subject to both environment conditions (work occurs inside and outside).

Subject to extreme heat (temps above 80 degrees Fahrenheit).

Subject to extreme cold (temps below 32 degrees Fahrenheit).

Subject to extreme noise (noise must be sufficient to cause shouting in order to be heard over ambient noise level).

Subject to extreme vibrations (exposure to oscillating movements of the extremities of the whole body).

Subject to work hazards (ex: moving mechanical parts, electrical current, scaffolding in high places).

Subject to one or more condition that affects the respiratory system or skin (fumes, gas, dust, odors)

SUPERVISION RECEIVED:

Please indicate which level of supervision is required for this position (check only one):

Close Supervision (provided with daily oversight of work day-to-day tasks, methods and functions. There are regular checks of tasks for quality and quantity of work. Employee performs a variety of routine duties within established policies and procedures or by referring to the written guidelines. Any deviation is reviewed by the supervisor).

Routine Supervision (provided with instructions on job requirements, methods, priorities and deadlines. Advice and assistance are provided as needed. There are regular and systematic reviews of progress, quality and output, usually at discrete times, but occasionally only upon completion).

General Supervision (provided with general instructions on an ongoing basis, usually covering only the broad aspects of the job. Incumbents exercise some control over both the technical and administrative aspects of work. Decision-making is limited in context to the completion of work tasks. Completed work is consistent with established guidelines, policies and procedures).

Limited Supervision (provided with clear statements of objectives and resources available. Oversight by the supervisor is only exercised on longer term goals and policy issues. Completed work is reviewed for compliance with laws and regulations, and adherence to program goals, objectives, budgetary limitations and general employer policies. This level is common among most mid-level managers).

Broad Supervision (provided with broad objectives and have broad responsibility for planning, organizing and prioritizing work. Employee exercises independent decision-making authority for determining work objectives and goals to be accomplished, independently plans, designs and carries out programs, projects in accordance with broad policy statements or legal requirements. This level is common among senior management).

Acknowledgment of Job Description

This will acknowledge that I have received, reviewed, and understand the above job description and will discuss with my supervisor if I have any questions. I further acknowledge that I am capable of performing the essential functions of the job, with or without reasonable accommodation. I understand and agree that nothing in this job description is binding, and the organization remains free to change the duties and responsibilities of the above-described job at any time, without notice, and at its discretion. I further understand and agree that nothing in this job description changes my status as an at-will employee, meaning that either the organization or I can terminate our employment relationship at any time, with or without cause or notice.

_____________________________ ___________________________ //_____

Employee Name (Print) Employee Signature Date