Internet Sales Representative BDC

Maplecrest Ford Lincoln

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At a glance

Compensation
No compensation found
Location
NJ
Work Authorization
Not specified

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Job overview

Maplecrest Ford Lincoln is hiring an Internet Sales Representative BDC. The Internet Sales Representative BDC at Maplecrest Ford Lincoln responds to internet leads, confirms sales appointments, and performs long-term follow-up with unsold customers. Working with department team members, the role generates repeat business by reaching out to current customers, ensuring ownership satisfaction, and accurately logging customer sources. BDC Representatives report directly to the Internet Sales Director.

Key focus areas include Create, maintain and measure the internet and business development processes (for both sales and service), Manage a group of customer service representatives in a call center environment, and Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators.

Preferred (not required): Create Internet And Business Development Processes, Manage Customer Service Representatives, Develop New Hire And Interview Processes, and Cultivate Engaged Staff.

Skills & qualifications

RequiredNice to have

Skills

Create Internet and Business Development ProcessesManage Customer Service RepresentativesDevelop New Hire and Interview ProcessesCultivate Engaged StaffCultivate Intelligent StaffCultivate Consistent StaffAttract Potential ClientsRetain Current ClienteleAnswering Product and Service Questions via PhoneContribute to High Customer Satisfaction Index ScoresStrive for Continual ImprovementHonestyIntegrity

Benefits

Medical Insurance
Dental Insurance
Vision Insurance

Full job description

If you want to make money please APPLY!

Business Development Center (BDC) | Internet Sales Representatives

Along with department team members, this role responds to all internet leads, confirms sales appointments and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

BDC Reps report directly to the Internet Sales Director.

Responsibilities

  • Create, maintain and measure the internet and business development processes (for both sales and service)

  • Manage a group of customer service representatives in a call center environment

  • Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators

  • Cultivate engaged, intelligent and consistent staff

  • Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet

  • Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)

  • Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned

  • Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

We Offer.

  • Paid training

  • bonuses

  • Health, dental, vision, life, disability insurance

  • Employee purchase program

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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