Business Development Manager
Louisville, KYJobPosted 7mo agoSeen in employer's feed 3 days ago
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Job overview
Honda World is hiring a Business Development Manager. Honda World is seeking a Business Development Center (BDC) Manager to oversee all aspects of the department, including managing Internet leads, inbound phone calls, and customer retention for both sales and service. The role involves developing and maintaining processes, managing customer service representatives, and contributing to high customer satisfaction scores.
Key focus areas include Create, maintain and measure internet and business development processes, Manage a group of customer service representatives in a call center environment, and Develop and maintain new hire and interview processes for BDC reps/appointment coordinators.
Successful candidates bring 2+ Years BDC Experience and Pass Background Check & Drug Test. Important skills include Superior Communication Skills, Oral Communication, Communication, Strong Email Presence, Strong Phone Presence, and Exceptional Leadership Skills. Preferred (not required): Create And Maintain Internet And Business Development Processes, Manage Customer Service Representatives, Develop And Maintain New Hire And Interview Processes, and Cultivate Engaged, Intelligent And Consistent Staff.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you! What We Offer * Medical, dental, and vision insurance * Life insurance * Employee purchase and service discounts * Upbeat and progressive work environment * Tenured leadership team * Career advancement opportunities Honda World is seeking a BDC Manager. This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service. Responsibilities * Create, maintain and measure the internet and business development processes (for both sales and service) * Manage a group of customer service representatives in a call center environment * Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators * Cultivate engaged, intelligent and consistent staff * Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet * Contribute to high scores for the manufacturer’s customer satisfaction index (CSI) * Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned * Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity Qualifications * Superior communication skills, both oral and written * Minimum of two years BDC experience required * At least one year of automotive management experience is preferred * Strong email and phone presence is necessary * Exceptional leadership skills * Outstanding organizational skills * Ability to stay strong and calm in a stressful environment; must thrive under pressure * Ability to pass pre-employment background check and drug test
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