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Bilingual Call Center Scheduler

HealthcareSupport Staffing

Maitland, FLFull-time$11–12.5/hrPosted 10y agoStill listed 4 days ago

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At a glance

Compensation
$11–12.5/hr
Location
Maitland, FL
Schedule
Full-time
Work Authorization
Not specified

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Job overview

HealthcareSupport Staffing is hiring a Bilingual Call Center Scheduler. The Bilingual Call Center Scheduler will manage patient appointments for all practice physicians and locations, ensuring accurate entry of personal and billing information. This role involves triaging patient complaints and assisting front desk staff with referral scheduling. The scheduler will also complete "Triage Tech Sheet" and process per protocol, and notify appropriate locations of appointment changes.

Key focus areas include Know all physician’s specialties, schedules and insurances, Schedule patient appointments for all practice physicians and locations, and Triage patient complaints thoroughly when scheduling their appointment.

Successful candidates bring 2+ Years Scheduling Experience and Must Start Within Days. Important skills include Quick Learner, Bubbly, and Bilingual Spanish. Preferred (not required): Physician Specialties Knowledge, Scheduling Patient Appointments, Triage Patient Complaints, and Referral Scheduling.

Skills & qualifications

RequiredNice to have

Skills

Quick LearnerBubblyBilingual SpanishPhysician Specialties KnowledgeScheduling Patient AppointmentsTriage Patient ComplaintsReferral SchedulingTriage Tech Sheet ProcessingPatient Information Entry and VerificationCall Log Completion

Qualifications

2 Years Heavy Scheduling Experience for Multi-Physician OfficeAbility to Float to Front OfficeAbility to Start Within a Couple of Days

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

  • Knowledgeable of all physician’s specialties, schedules and insurances

  • Schedule patient appointments for all practice physicians and locations

  • Triage patient complaints thoroughly when scheduling their appointment

  • Assists front desk staff with referral scheduling

  • Complete “Triage Tech Sheet” and process per protocol

  • Enter or verify all personal and billing information when scheduling appointments for New or Established patients

  • Notify appropriate location of cancel, reschedule, or WI appointments including completing Call Logs in a timely manner

  • Requirements:

  • Two years of experience handling heavy scheduling for a Multi-Physician office (please highlight in the resume).

  • Quick learner and bubbly

  • Bilingual Spanish

  • Ability to float to front office as needed

  • Ability to start within a couple of days (Diane won’t take someone who needs to give ample notice)

Hours for this Position:

  • Monday-Friday 8am-5pm

Advantages of this Opportunity:

  • Competitive salary $11.00-$12.50 per hr. pending experience

  • Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO

  • Growth potential

  • Fun and positive work environment

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