Operations Support Specialist

Brief of the Role We are seeking an Operations Support Specialist to support our fast-growing AgVend team. This is a junior role, in which you will support internal AgVenders, owning the investigation, triage, and resolution of Tier 2 production support issues across AgVend’s Digital Enablement Platform. Any issues escalated by the Partner Enablement team is your domain. As Operations Support Specialist, you will become familiar with AgVend’s operational workflows, Django admin tools, core data models, and production support processes. You will manage issues that come through Zendesk, investigate production data errors, identify root causes, apply safe operational fixes, and escalate to AgVend’s Engineering team when deeper code or system changes are required. You will be part of the Digital Solutions team and work closely with Partner Enablement, Partnership Management, Engineering, and Data Specialists. Your work will span partner configuration issues, product and store data mismatches, platform setup problems, minor SQL-backed investigations, and troubleshooting logic in the codebase. This role is ideal for someone early in their technical career who is detail-oriented, curious, comfortable digging into messy problems, and eager to build technical fluency while improving the quality and reliability of partner support operations. Please note, this position is a remote work arrangement. Required Skills

• Proficient with Google Suite of tools

• Basic Python proficiency and ability to read/debug existing code

• Understanding of relational databases and basic SQL queries

• Strong analytical reasoning and structured problem-solving skills

• Ability to explain technical findings clearly to non-technical stakeholders

• Strong written communication skills and comfort working in a remote, cross-functional team

• High attention to detail and ability to organize information effectively

• Comfort using admin tools, internal dashboards, ticketing systems, and operational workflows

Nice to Have Skills

• Familiarity with web applications, APIs, ecommerce platforms, or SaaS products

• Experience with Zendesk or similar ticketing systems

• Experience with Django admin or similar operational tooling is an asset

• Experience with PostgreSQL

• Computer Science, Mathematics or similar education or equivalent hands-on experience

• Prior experience working with Engineering, Data, Support, or Customer Success teams

What We Expect of You Process Improvement You are proactive in driving process improvements and identifying more efficient ways to support partners and internal teams.

Data & Operational Problem Solving You are comfortable working with data from multiple sources and formats, and you naturally seek efficient, scalable solutions to operational challenges.

Partner Collaboration Work with our Partners and Partnership Managers to define project requirements, maintain clear communication, and ensure issues are solved correctly with the highest level of quality.

Continuous Learning You are comfortable learning new processes every day — as a new but growing team, we’re constantly evolving our work. Who You Are Obsessive about details Nothing escapes your eye, no matter how small.

Insatiably curious You demonstrate a willingness and ability to quickly adapt to new technologies and tools.

Team oriented You collaborate effectively, seek input when needed, welcome constructive feedback, and contribute wherever you can to help the team succeed.

Humble You bring confidence without ego, value others’ perspectives, and approach your work with openness, self-awareness, and a willingness to learn.

Communicator You have strong communication skills that enable you to work constructively with our partners.

Adaptable You enjoy dynamic, fast-growing work environments and relish difficult challenges. No job too small, no idea too big.

Ag-Smart You are familiar with agriculture data and agribusiness ERP systems. What You Can Expect of Us We do what we say we will do.

People-first We seek to maximize your personal growth and long-term career success during your time with AgVend and beyond. We value our employees’ lives and aspirations outside of the company.

Ownership and autonomy You will have the power to realize opportunities, drive change, and delight customers.

Clear expectations Performance goals are rooted in our company values and objectives.

Competitive salary We know money isn’t everything, but you will be properly compensated for your work.

Company ownership You are fundamental to the success of AgVend, and thus, you will receive stock options from the company.

Health insurance We want you and your family happy and healthy, so we have industry-leading health coverage for all of our employees. Ready for your next challenge? Send us a note with your interests and background to [email protected] and we will be in touch!