Junior Business Analyst

UNIVERSAL Technologies is seeking a detail-oriented and analytical Junior Business Analyst for an onsite position in Long Island City, NY to bridge the gap between business needs and technology solutions. This role involves working closely with stakeholders to analyze processes, define requirements, and deliver data-driven solutions that enhance operational efficiency and support business growth.

***Must be able to work for UNIVERSAL Technologies directly.

***Hybrid work may be considered upon 90 days of completion.

WHO WE ARE

UNIVERSAL Technologies is a Women-Owned (M/WBE) IT consulting firm with over 15 years of experience delivering enterprise technology solutions. We partner with public and private sector clients to improve IT performance across Development, Business Analysis, Project Management, Cyber Security, Network Engineering, and Systems Architecture. Our mission is to serve as an extension of our clients’ teams, delivering impactful and scalable solutions.

WHAT WE OFFER

• Competitive compensation

• Health, Dental, and Vision Insurance

• Group Life Insurance

• 401(K) Retirement Plan

• Health Savings Account (HSA) / Flexible Spending Account (FSA)

• Pre-Tax Transportation Program

• Generous Paid Time Off and Holiday Policy

MANDATORY SKILLS/EXPERIENCE

• Bachelor’s degree in Business Administration, Economics, Finance, Information Systems, or a related field

• 2–5 years of experience in business analysis, consulting, or a related analytical role

• Experience gathering, analyzing, and documenting business requirements across multiple stakeholders

• Proven ability to create functional specifications, user stories, and acceptance criteria

• Experience developing process flow diagrams, wireframes, and system documentation

• Experience maintaining requirements traceability matrices and managing change logs

• Strong stakeholder management skills, including facilitating workshops and requirements sessions

• Ability to communicate effectively with both technical and non-technical audiences

• Experience acting as a liaison between business users and technical teams

• Experience analyzing current-state processes, conducting gap analysis, and defining future-state solutions

• Ability to recommend process improvements and identify automation opportunities

• Experience supporting change management and process standardization initiatives

• Experience supporting project managers in planning, execution, and monitoring of initiatives

• Experience participating in project status meetings and providing progress updates

• Experience supporting User Acceptance Testing (UAT) and system implementations

• Ability to create training materials and support end-user adoption

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Word)

• Experience with data analysis tools such as SQL, Tableau, Power BI, or similar

• Knowledge of project management methodologies including Agile, Waterfall, and Scrum

• Strong analytical, problem-solving, and critical thinking skills with high attention to detail

• Excellent written and verbal communication skills

• Strong facilitation, presentation, and decision-making abilities

SCOPE OF SERVICES

• Gather, analyze, and document business requirements from stakeholders across various departments

• Create detailed functional specifications, user stories, and acceptance criteria

• Develop process flow diagrams, wireframes, and supporting system documentation

• Maintain requirements traceability matrices and manage requirement changes

• Facilitate stakeholder meetings, workshops, and requirements gathering sessions

• Communicate findings, insights, and recommendations to diverse audiences

• Collaborate with cross-functional teams to ensure alignment between business needs and technical solutions

• Analyze existing business processes to identify inefficiencies and improvement opportunities

• Conduct gap analysis to support future-state design and solution implementation

• Recommend process improvements, automation opportunities, and optimization strategies

• Support project managers with planning, execution, and monitoring of business initiatives

• Participate in project status meetings and provide regular updates on progress

• Assist with User Acceptance Testing (UAT) and system implementation activities

• Develop training materials and support user adoption of new systems and processes

UNIVERSAL Technologies is an equal opportunity employer.