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Collection Officer

Turno

Location not statedJobPosted 4mo agoStill listed 3 days ago

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At a glance

Compensation
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Location
Location not stated
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Valid Driving License

Job overview

Turno seeks a Collection Officer to conduct field visits, negotiate repayment plans, educate customers on payment schedules, resolve disputes, promote digital payments, track absconders, coordinate repossessions, and maintain collection records.

Skills & qualifications

RequiredNice to have

Skills

Credit ManagementNegotiationDispute ResolutionPersuasionField CollectionsDigital Payment MethodsExtensive TravelHindiEnglish

Qualifications

2+ Years Field Collections ExperienceValid Driving LicenseOwn Vehicle for Field VisitsFluency in Hindi and English3-Wheeler EV Vehicle Finance Experience

Full job description

Responsibilities:

  • Conduct field visits to customers with overdue payments to ensure timely recovery.
  • Follow up with defaulting customers and negotiate repayment plans or settlements.
  • Educate customers about payment schedules, overdue charges, and settlement options.
  • Identify and resolve customer disputes to improve repayment rates.
  • Encourage customers to use digital payment methods for ease of transaction.
  • Track and locate absconding or unresponsive customers using field intelligence.
  • Coordinate with repo agents and legal teams for vehicle seizure in extreme cases
  • Maintain and update daily collection reports, payment records, and field visit logs.

Key Requirements: Experience: 2+ years in field collections, loan recovery, or credit management, preferably in 3-Wheeler EV vehicle finance.

  • Strong negotiation and persuasion skills to handle difficult customers.
  • Willingness to travel extensively within the assigned region
  • Fluency in local language along with Hindi/English is preferred.
  • Must have a valid driving license and own vehicle for field visits

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