Honda Express Advisor

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class service team!! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you! What We Offer * Latest service department technology * Flexible schedule.3 day work week !! * Uniforms and Laundry Service provided * Climate & Air Quality Controlled Shop * LED Lighting throughout Service Department * Locker room and break room * Internal Inventory Control system that greatly limits time waiting at Parts Counter * Training Program that pairs new employees with a current employee during the first 2 months * 4000 ROs per month * Medical, dental, and vision insurance * Life insurance * 401K Match * Paid vacation and Holidays * Employee purchase and service discounts * Upbeat and progressive work environment * Hands-On Management team with great tenure at the dealership and with Honda * Career advancement opportunities SUMMARY Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Responsibilities: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. * Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. * Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. * Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. * Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. * Maintains automotive records by recording problems and corrective actions planned. * Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements * Customer service skill, We will train you! * Sales experience, We will train you! * Proficiency with computers and technology, We will train you! * Ability to communicate complex technical concepts to customers, We will train you! Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options. * Prior automobile sales experience * Prior automobile technician experience * A certification through the National Institute for Automotive Service Excellence * Retail experience