Olive Jobs
Rocket Learning logo

Call Centre Agent-Khasi & Garo

Rocket Learning

Shillong, Meghalaya, IndiaRemoteFull-timeNo compensation foundPosted 2mo agoVerified open 4 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Shillong, Meghalaya, IndiaRemote
Schedule
Full-time
Work Authorization
Not specified

Job overview

Rocket Learning is hiring a Call Centre Agent-Khasi & Garo. This is a full-time entry-level position. The Call Centre Agent delivers exceptional service to RL’s customers—teachers and parents in the government school and Anganwadi ecosystem, onboarding users to parent‑teacher groups, identifying concerns, guiding engagement, and resolving queries promptly while working closely with the manager to improve team efficiency and product reach.

Key focus areas include Handle 70+ calls daily for customer onboarding, activation, and engagement, Follow the calling script to analyse customers’ needs, identify issues, and provide solutions, and Track daily updates on calls and messages from different channels and maintain detailed records of interactions.

Successful candidates bring Khasi & Garo Language Proficiency. Important skills include Khasi, Garo, Communication, Presentation Skills, and Handle Multiple Problems. Preferred (not required): Google Sheets, Google Docs, Microsoft Word, and CRM Experience.

Skills & qualifications

RequiredNice to have

Skills

KhasiGaroCommunicationPresentation SkillsHandle Multiple ProblemsGoogle SheetsGoogle DocsMicrosoft WordCRM Experience

Qualifications

Khasi & Garo Language ProficiencyPrior Call Centre ExperienceOutbound Calling Experience

Full job description

Job Description This is a remote position.

Call Centre Agent (Khasi & Garo) Khasi & Garo Language Proficiency Mandatory Location: Shillong, Tura, Remote Salary:23000 to 25000 per month

Overview: This is a full-time entry-level position. The Call Centre Agent (CCA) delivers exceptional service to RL’s customers — teachers and parents in the government school/Anganwadi ecosystem. The CCA will onboard users to our parent-teacher groups. The CCA will also assist users by identifying their concerns, guiding them to maximise their engagement, and resolving their queries promptly. The candidate will work closely with the Manager to help the call centre team run efficiently, increase customer engagement, and analyse the product reach to our target audience.

Key Attributes

  1. Ability to communicate fluently and effectively in Khasi or Garo or both
  2. Working knowledge of Google Sheets/Excel and Google Docs/Word
  3. Excellent communication and presentation skills
  4. Prior call centre or outbound calling experience is preferred but not mandatory
  5. Previous CRM experience is preferred but not mandatory
  6. Open to working from the office (Monday to Friday plus alternate Saturdays)

Key Activities

  1. Handle 70+ calls daily for customer onboarding, activation, and engagement

  2. Follow the calling script to analyse the customers’ needs, identify issues, and provide solutions

  3. Track daily updates on calls and messages from different channels and maintain a detailed record of all interactions and actions

  4. Maintain a humble and empathetic attitude towards low-income smartphone users and solve their issues using our product

  5. Meet personal targets and contribute effectively to team targets

  6. Coordinate with team members to discuss and escalate specific customer queries

Key Results

  1. Establish trust and relationship with our users
  2. Ensure a smooth onboarding experience for our users
  3. Increase customer activation and engagement in parent and teacher groups
  4. Meet customer onboarding and activation targets, for example, the number of calls per day, the number of parents activated, etc.

Requirements Critical Factors for Success

  1. Seamless communication with your managers and colleagues
  2. Close alignment with RL's core values and principles
  3. Mission-driven, enthusiastic and optimistic, and committed to transformation
  4. Ability to handle and solve multiple problems in a high growth, entrepreneurial environment enjoyably

You've read the whole posting — now see how you match it.

Evaluate my fit