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Computer Technician Intern (paid internship)

Netsync Network Solutions

Houston, TXInternshipPosted 4mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
Houston, TX
Role Type
Internship
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

CompTIA A+

Job overview

Netsync Network Solutions is hiring a Computer Technician Intern (paid internship). The Computer Technician Intern will support the team in delivering high-quality technical service and customer support. This role involves assisting with diagnosing and repairing computer hardware, managing support cases, and contributing to on-site service requests and internal projects. This internship is ideal for detail-oriented, customer-focused individuals with a strong desire to learn, grow technical skills, and gain hands-on experience in a fast-paced IT environment.

Key focus areas include Maintain strong working relationships with customers and team, Repair computers and peripherals including desktops, laptops, workstations, & printers, and Understand warranty and insurance guidelines as it pertains to break-fix.

Successful candidates bring CompTIA A+. Important skills include Strong Attention To Detail, Good Communication Skills, Good Organization Skills, Good Customer Service Skills, Curiosity, and Strong Desire To Constantly Learn. Preferred (not required): Diagnosing Computer Hardware, Repairing Computer Hardware, Managing Support Cases, and On-Site Service Requests.

Skills & qualifications

RequiredNice to have

Skills

Strong Attention to DetailGood Communication SkillsGood Organization SkillsGood Customer Service SkillsCuriosityStrong Desire to Constantly LearnDiagnosing Computer HardwareRepairing Computer HardwareManaging Support CasesOn-Site Service RequestsDetail-OrientedCustomer-FocusedLearn Technical SkillsHands-on IT ExperienceWorking Relationships With CustomersWorking Relationships With TeamRepair DesktopsRepair LaptopsRepair WorkstationsRepair PrintersUnderstand Warranty GuidelinesUnderstand Insurance GuidelinesCRMPartner/Vendor Relationship ManagementCross-Department Relationship ManagementManage Support Cases in Customer SystemsOn Site Hardware SupportAssist With on-Site ProjectsStreamline ProcessesAutomate ProceduresNetwork Appliance Installations

Qualifications

CompTIA A+

Full job description

Job description:

We are seeing a motivated Computer Technician Intern to support our team in delivering high-quality technical service and customer support. In this role, you will assist with diagnosing and repairing computer hardware, managing support cases, and contributing to both on-site service requests and internal projects. This internship is ideal for detail-oriented, costumer-focused individuals with a strong desire to learn, grown technical skills, and gain hands-on experience in a fast-paced IT enviroment.

Roles and Responsibilites

  • Maintain strong working relationships with customers and team.

  • Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.

  • Understand warranty and insurance guidelines as it pertains to break-fix.

  • Customer, Partner/Vendor and cross-department relationship management.

  • Manage and update support cases in Customer, Netsync and OEM systems.

  • Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

  • Assist with on-site projects.

  • Assist in continual improvement to further streamline and automate existing processes and procedures.

  • Upkeep of work area.

  • Assist Network Team with network appliance installations.

  • Continued technical education.

  • Attend and contribute to weekly team meetings.

  • Other responsibilities as assigned by management.

Skills and Experience:

  • Strong attention to detail.

  • Good communication skills.

  • Good organization skills.

  • Good customer service skills.

  • Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

CompTIA A+.

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