Service Advisor

Full Time

Honda, Glenville, NY, US

Salary Range: $80,000.00 To $100,000.00 Annually

Mohawk Honda is actively looking for Automotive Service Advisors to Join our Team. Our NEW state-of-the-art facility will provide the perfect environment for a self-motivated person that is enthusiastic and committed to providing the high standard of service our customers have come to expect. If you are looking to be a part of a positive, forward moving, and ever-growing company, this is it! This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us! Duties/Responsibilities:

• Greet customers and actively listen to their needs. Provide introductory information to customers.

• Ensure consumers are satisfied with products or services by resolving complaints and inquiries effectively and efficiently

• Determine the quickest, most effective ways to answer customers’ questions

• Troubleshoot common issues with products or services

• Work with a team of advisors and other departments to find appropriate solutions to problems; escalate queries and concerns, when necessary

• Create repair orders for each customer vehicle based on the customer complaint or repair requests. Thoroughly document repair orders in a clear, concise and consistent manner to ensure proper communication to the technicians.

• Let customers know about additional products and upsell recommendations from technicians and have high percentage of successful upsells.

• Provide thorough & positive customer service to ensure high quality experience to each customer

• Maintain CSE score of 91% or higher

• Keep customers updated as repairs are completed

• Post-service, follow up with customers by phone or email to check that they’re still satisfied with their services

• Participate in training and development programs to improve customer service skills and knowledge

• Promptly answer phones and return calls for overflow voicemails

• Be punctual, collaborative, and a positive team player

• Other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Excellent sales skills

• Excellent organizational skills, attention to detail, able to prioritize tasks

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and critical thinking skills

• Ability to function well in a high-paced and at times stressful environment

• Proficient with Microsoft Office Suite or related software

Education and Experience:

• Associate degree (A.A.) or equivalent from two-year college or technical school

• 1-2 years customer service work experience

• Proven ability to provide a positive customer experience, including professional and positive communication mannerisms, thorough and accurate service advice, and follow-through with both the customer and organization

Physical Requirements:

Prolonged periods of standing at a desk and working on a computer.

Benefits and Perks

• Medical insurance

• Dental insurance

• Vision insurance

• FSA/HSA

• 401-K with company match

• Competitive salary and bonus plans

• Employee discounts on vehicles, service and parts