Service Account Manager
Clifton Park, NYFull-time$80–100K/yrPosted 1 day agoSeen in employer's feed today
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At a glance
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Job overview
The Service Account Manager at John W. Danforth Company serves as a liaison between customers and internal teams, managing client relationships and supporting long-term account success. The role includes contract negotiations, quoting, technical guidance, and coordinating service resources. The manager also pursues business opportunities, monitors account performance, and supports HVAC service delivery across multiple markets.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About Us
John W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.
Job Summary
As a Service Account Manager at John W. Danforth Company, you will serve as a key liaison between customers and internal teams, driving account success and long-term partnerships. In this role, you will manage client relationships, lead contract negotiations, develop and deliver accurate quotes, provide technical guidance, and coordinate the resources needed to meet and exceed customer expectations.
Essential Duties & Responsibilities
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Serve as the primary point of contact for customer inquiries, delivering responsive, tailored HVAC solutions.
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Identify and pursue new business opportunities, including cross-selling and upselling within the existing client base, and support contract renewals.
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Prepare and present accurate, competitive quotes and proposals to clients.
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Collaborate with sales and internal teams to ensure successful service delivery and support strategic marketing initiatives.
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Provide up-to-date technical guidance on HVAC systems and assist in resolving issues as they arise.
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Prepare reports, billing, and required documentation in accordance with contract terms, company policies, and industry standards.
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Monitor account performance, including customer retention, financial results, and pull-through work, ensuring alignment with company goals.
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Maintain accurate and organized client records, including sales activity, communications, and project details.
Qualifications
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Associate’s degree (AAS) or 5+ years of relevant experience in the HVAC industry required; Bachelor’s degree preferred.
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Demonstrated experience in the HVAC industry, including the ability to quote repairs and replacements; prior field technician experience strongly preferred.
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Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
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Strong customer service and communication skills, with the ability to effectively engage both verbally and in writing.
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Detail-oriented and results-driven, with the ability to manage multiple priorities and collaborate effectively across teams.
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Willingness and ability to travel as needed to support clients, coordinate teams, and manage vendors across multiple markets.
#danfth
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
Compensation Range : $80,000-$100,000
Other Compensation : Bonus eligible
Benefits : We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.
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Job Locations US-NY-Clifton Park
ID 2026-54725
Company John W. Danforth Company
Category Operations Services
Position Type Full-Time
Location Type Onsite
Posted Date (11/11/2026 12:08 PM)
How this job compares
Set against the 11,890 open Account Management jobs on Olive Jobs, counted November 12, 2026.
- Pay
- This posting$80–100K/yr
- New York median$110–155K/yr784 salary ranges
- US median$100–150K/yr8,142 salary ranges
This range's midpoint, $90K, is 31% below the New York median midpoint ($130K) — in the lowest quarter of Account Management salary ranges in New York.
- Openings
- Olive Jobs lists 1,076 open Account Management jobs in New York and 11,890 across the US. 15% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Publicis Groupe32 open
- Amazon27 open
- Uber23 open
- Experience
- This posting asks for at least 5 years of experience; Account Management postings that state a minimum ask for 5 years at the median (9,135 postings).
- Education
- 2,891 of the 11,890 open Account Management jobs (24%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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