Systems Administrator (Tier 2 Desktop Support)
Springfield, VAFull-timePosted 6mo agoSeen in employer's feed 4 days ago
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Job overview
William C Brown Inc is hiring a Systems Administrator (Tier 2 Desktop Support). WCBinc is seeking a Systems Administrator (Tier 2 Desktop Support) to join their team, supporting intelligence customer activities in Springfield, VA. The role involves providing deskside IT service support for end-user devices, managing hardware, resolving IT incidents, and installing application software. The individual will also assist users with IT systems, provide training, and maintain documentation.
Key focus areas include Provide support for implementation, maintenance, and incident troubleshooting of IT systems, Manage hardware in all stages including unpacking and setup of end user devices, and Resolve IT incidents from cradle to grave, working close with engineering teams.
Successful candidates bring Bachelor's Degree, 3+ Years Experience, and US Citizenship. Important skills include Workstations, Monitors, KVMs, Print, Fax And Scan Support Services, Audio Visual Services, and Voice And VTC Support Services.
Skills & qualifications
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Full job description
Systems Administrator (Tier 2 Desktop Support)
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
WCBinc is looking for a Systems Administrator (Tier 2 Desktop Support) to join our team to support our intelligence customer activities in Springfield, VA.
Job Description:
The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities:
Provide support for implementation, maintenance, and incident troubleshooting of IT systems
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Network and locally attached printers
Assist users in accessing and using IT systems
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identify and execute process improvements and other enhancements that improve operational efficiency.
Position Requirements
WHAT YOU’LL NEED TO SUCCEED:
Basic Qualifications:
TS/SCI Clearance w/ ability to obtain a Poly
Knowledge in one or more of the following areas:
Workstations (thin and thick clients)
Monitors
KVMs
Print, Fax and Scan Support Services
Audio Visual Services
Voice and VTC Support Services
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Domain Name Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Thick & thin web-based applications
ITIL v3 Foundations
Technical writing
Education & Experience:
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.
Location: On Customer Site.US Citizenship Required.
COVID-19 Vaccination.
Location Springfield
Full-Time/Part-Time Full-Time
Exempt/Non-Exempt Non-Exempt
Security Clearance Requirements Active TS / SCI Clearance and eligibility to obtain a Poly.
This position is currently accepting applications.
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