Product Lead — Patients / Consumers

Product Lead — Consumer / Patient Experience New York

Product

Hybrid

Full-time

About the role Help transform mental healthcare for millions of kids nationwide as Marble’s next product leader. We're looking for a world-class PM to architect and scale our patient experience. Working with a cross-functional team of engineering, operations, and design teammates, you’ll own Marble’s patient interface at every step of the patient journey. This role sits at the heart of Marble’s mission to build a new mental healthcare system for kids, so if you are an ambitious product leader motivated by hard problems and real-world impact, we’d love to meet you.

What you’ll do

• Architect beautiful patient products that create access to quality care today • Patient conversion - onboarding, triage, and care matching

• Patient retention - engagement, support, and re-routing

• Patient outcomes - measuring and reporting patient therapeutic progress

• Deploy AI to unlock a new therapy paradigm tomorrow• Patient interaction - we see an opportunity for AI to amplify our therapists’ impact, and to reach kids between sessions when they need it most. And we believe that our model — which brings schools, therapists, payers, and patients onto a single operating system for the first time — uniquely positions us to realize this opportunity. As the PM of our patient experience, you’ll shepherd this vision into reality.

• Shape the strategy and culture that will define Marble for years to come• Product culture — we are a product-first organization with a product-first vision. As a product leader, your mandate is not just to build products in your immediate purview, but to help elevate the organization as a whole through the strategy that you set and the cultural principles you espouse.

Qualifications Requirements

• 6+ years in product management roles, including consumer-facing
• Experience building products 0→1, and scaling products 1→10
• NYC-based and able to work from our SoHo office 2+ days/week

Bonus

• Prior startup or early-stage experience is strongly preferred
• Prior AI product experience
• Prior experience in the healthtech space

Ideal traits

• 🔮 Psychic - Product Sense• The ability to deeply understand consumer needs, behaviors, and pain points, often before customers can articulate them themselves. This includes skill in user research, pattern recognition across customer feedback, and an intuitive sense of what will resonate with target users.

• ♟️ Chess Master - Strategic Thinking• The ability to focus on high-impact initiatives and say "no" to distractions. This includes balancing short-term wins with long-term vision, making tough trade-off decisions with limited resources, and maintaining focus on what truly matters.

• 🕵️ Detective — Analytical Thinking• The ability to meticulously gather evidence, connect seemingly unrelated data points, distinguish signal from noise, and follow the trail of metrics to uncover hidden insights that others miss.

• 📜 Storyteller — Communication• The ability to craft compelling narratives about the product vision, translate complex ideas into simple concepts, and tailor messages appropriately for different stakeholders (users, team members, investors).

• 🧑‍🔬 Catalyst - Urgency + Iteration • The ability to design lightweight tests, validate hypotheses quickly, and iterate based on real user data. Knows how to test critical assumptions with minimal resources.

• Enables and elevates the people around them with strategic clarity, intentional feedback, and genuine empathy. A talent magnet.

Req ID: R8