Customer Success Manager (Support & Retention)

Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team. We strive to only promote from within, so every team member that joins starts preparing for the next step from day one. Responsibilities Provide product support for customers after their first 90 days Engage with users who are experiencing issues to help resolve Educate clients on the Chargezoom platform features using GAAP best practices Provide clients with platform demos for specific features that may solve a pain point Ensure customers set their automations up in the most efficient way possible Identify gaps in the experience that causes confusion or possible churn Work proactively with customers who have decreased usage on the platform Collaborate with Product and Engineering team on escalations Requirements +2 years of customer-facing experience, preferably at a SaaS company Track record for building and nurturing relationships with multiple stakeholders and customers Thoughtful verbal and written communication through a variety of channels Passion for supporting customers and helping them achieve their goals Experience working in HubSpot CRM or Help Desk tools is a plus What Success Looks Like Ability to work in a very fast paced, ever changing environment Strong communication skills, both written and verbal Work from a place of empathy and patience, both internally and externally Must be coachable, willing to learn, and grow Strong collaboration and cooperation skills Confident and comfortable to share ideas and perspectives up stream Perks Wake up each morning proud of the place you work and the amazing companies you get to partner with Join the team at a time when you can help shape the future of the company Medical, Dental, insurance fully paid Employee Stock Options (be an owner in the company) A performance culture that rewards results and promotes those that perform, quickly Equipment provided to set up a successful work environment Engaging Team-building activities Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped! Compensation: On-target earnings (OTE): $70,000 - $98,000 Base Salary: $60,000 - $72,000 Monthly bonus based on NRR (net revenue retention)