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customer engineer

Turbopuffer

United StatesFull-timePosted 9mo agoStill listed 4 days ago

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At a glance

Compensation
No compensation found
Location
United States
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Turbopuffer is hiring a customer engineer. Turbopuffer is seeking a Customer Engineer to ensure customer success. This role involves debugging issues, optimizing queries, creating documentation examples, and actively engaging with customers to resolve problems. The ideal candidate will take ownership of customer outcomes and build trust through effective communication and systematic problem-solving.

Key focus areas include Debug customer issues, Optimize queries, and Write examples for documentation.

Important skills include Debug Customer Issues, Optimize Queries, Documentation, Explain Complex Ideas Simply, Linux, and Python. Preferred (not required): Kubernetes, Vector Search, Full-Text Search, and Major Cloud Platforms.

Skills & qualifications

RequiredNice to have

Skills

Debug Customer IssuesOptimize QueriesDocumentationExplain Complex Ideas SimplyLinuxPythonJavaScriptTypeScriptBuild TrustProductivity Under PressureSystematic Problem SolvingKubernetesVector SearchFull-Text SearchMajor Cloud Platforms

Full job description

turbopuffer is looking for someone to help our customers succeed.

what you'll do:

  • debug customer issues, optimize queries

  • write examples for our docs

  • live in customer slack channels, helping to solve problems

  • own customer outcomes

must have:

  • typist - you can write well and can explain complex ideas simply

  • linux - you're comfortable in terminals and reading logs

  • python or javascript/typescript - for reproducing issues and building solutions

  • human - you build trust and keep things productive when everything's on fire

  • systematic - you methodically work through problems until you've found the root cause

nice to have:

  • k8s experience

  • vector search or full-text search background

  • experience with the major cloud platforms

tpuf is hardcore & whimsical. we value:

  • overstep > understep

  • show > tell

  • complexity is earned

  • showing up as part of our customer’s team

  • making stuff easy to react to

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