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Client Success Manager

Chatdesk

New York, NY · HybridFull-timePosted 2y agoStill listed 4 days ago

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At a glance

Compensation
No compensation found
Location
New York, NYHybrid
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Chatdesk is hiring a Client Success Manager. The Client Success Manager serves as a critical link between customers and the software and machine learning teams. This hybrid role utilizes technical skills and business experience to partner with customers and shape engineering features based on feedback. The manager will gain hands-on operating experience in a fast-growing company, with opportunities to travel and build a leadership team based on performance.

Key focus areas include Understand customers’ organizational goals and unique challenges, Work with management to recommend and implement customer experience changes, and Compile analysis and industry research on customer experience innovation/trends.

Important skills include Technical Skills, Business Experience, Communication, Content Marketing, Public Speaking, and Presentation Skills. Preferred (not required): Python, Analytical Skills, and Problem Solving Skills.

Skills & qualifications

RequiredNice to have

Skills

Technical SkillsBusiness ExperienceCommunicationContent MarketingPublic SpeakingPresentation SkillsAbility to Inspire PeopleWorking in Fast-Paced EnvironmentScrappyPositive Team PlayerCustomer ExperiencePythonAnalytical SkillsProblem Solving Skills

Qualifications

Cultural Fit With ValuesEnjoy Learning About CompaniesMotivated to Help Clients2-3 Years Client Services Firm ExperienceSoftware Scripting Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match

Full job description

Summary The Client Success team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Your impact

  • Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes

  • Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)

  • Own and manage customer relationships to drive the value of Chatdesk’s solutions

  • Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting

  • Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.

  • Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers Our values

  • Honesty and transparency

  • Do your best work

  • Always learning and improving

  • Empathy Requirements

  • Cultural fit with our values

  • Enjoy learning about different companies and understanding their business

  • Motivated to help our clients and their companies be even more successful

  • Excellent written and verbal communication skills, including content creation, public speaking and presentation skills

  • Ability to inspire people

  • Comfortable working in a fast-paced, frequently changing and evolving environment

  • Scrappy and positive team player

  • Last and certainly not least, lover of customer experience! Preferred but not required

  • 2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skills

  • Experience in software scripting (e.g., Python) is preferred Perks

  • Competitive salary

  • Stock options

  • Health, Dental and Vision insurance

  • 401(k) Apply for this position Thank you! Your submission has been received! Oops! Something went wrong while submitting the form.

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