Client Success Associate
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At a glance
Job overview
Soundtrace is hiring a Client Success Associate. The Client Success Associate at Soundtrace serves as the operational backbone for clients running hearing conservation programs, handling onboarding, schedule coordination, compliance record maintenance, and client support to ensure programs run smoothly and protect workers from hearing loss.
Key focus areas include Support clients' day-to‑day hearing conservation operations from onboarding through renewal, Coordinate audiometric testing schedules, equipment logistics, and follow‑ups across client locations, and Help clients keep compliance records accurate, complete, and audit‑ready.
Important skills include Customer Success, Onboarding, Scheduling, Problem Solving, Empathy, and Account Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Back to all roles Client Success Client Success Associate Cincinnati, OH Full-time About this role As a Client Success Associate at Soundtrace, you'll be the operational backbone for the clients who rely on us to run their hearing conservation programs. From onboarding new locations to coordinating testing schedules and keeping compliance records on track, you'll support our clients' day-to-day operations and make sure every program runs smoothly. You'll work directly with safety managers, clinicians, and our internal teams — and your work will directly protect workers from irreversible hearing loss.
What you'll do
- Support clients' day-to-day hearing conservation operations, from onboarding through renewal
- Coordinate audiometric testing schedules, equipment logistics, and follow-ups across client locations
- Help clients keep their compliance records accurate, complete, and audit-ready
- Answer client questions quickly and route technical or clinical issues to the right internal team
- Monitor account health and flag risks or opportunities to the broader team
- Turn recurring client questions into better documentation, processes, and product feedback Who you are
- Cincinnati-area based and available to work in person
- Highly organized — you can juggle multiple accounts, schedules, and follow-ups without dropping details
- A clear, warm communicator on the phone, over email, and in person
- A problem-solver who takes ownership and follows through until the client is taken care of
- Comfortable learning new software quickly and working across spreadsheets and web tools
- Empathetic and service-minded — you genuinely enjoy helping people succeed Nice to have
- Experience in customer success, account management, or client operations
- Familiarity with occupational health, safety, or compliance-driven industries
- Experience supporting B2B SaaS customers Why Soundtrace
- Your work directly helps protect workers from irreversible hearing loss
- Small team = real ownership of your accounts and processes
- Learn the full picture of a fast-growing company, from operations to product
- Competitive salary, comprehensive benefits, and flexible PTO Interested? Email your resume with the role in the subject line and a short note on why you're a great fit.
Email Your Resume [email protected]
Role details Client Success Cincinnati, OH Full-time Explore other roles See all open positions at Soundtrace.
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