Customer Support/Success Reps

Want to work in a growing SaaS company in the heart of the Silicon Valley developing the leading web collaboration and procurement cloud platform? Noosh is profitable and backed by top-tier VCs. Noosh is the dominant web application for the project and procurement management for business services such as Marketing, Engineering, Insurance and more. Our customers include many Fortune 500 companies such as Sprint, Whirlpool and many others. Over 5,000 companies are using our cloud based application with more than $1.7 Billion dollars in annual transactions. We are looking for a System Admin/Data Center Manager to join our team in the Silicon Valley. RESPONSIBILITIES- Manage the day to day operations of our production systems, serving over 15,000 users and over 5,000 companies.- Enable cross functional development between multiple internal teams and provide a high level of service and support on our development and high-volume production systems.- Design, install, architect, configure, monitor and optimize the hybrid cloud environments, including AWS and co-lo data center.- Establish strategies to identify and improve information security implementations as it relates to the network, systems, devices, and access for regulatory and compliance requirements.- Take a proactive approach to identifying processes that need to be automated and to develop tools to build, maintain, and monitor systems to improve the stability and performance of our platform.- Establish documentation to a level by which processes are reproducible by others.- Implement and use the latest data-center tools and processes.- Part of the on-call support for our production system. REQUIRED SKILLS- Computer Science, Information Systems, Engineering, or other related credentials in IT infrastructure services or related field with a minimum of 5 years experience.- Demonstrated technical capabilities are a must, as are people skills. This position requires an ability to work collaboratively and effectively with a range of stakeholders.- A working knowledge of managing AWS, including EC2, S3, VPC, etc.- An in-depth knowledge of Linux (CentOS/RedHat) fundamentals, including networking, file systems, security, ssh, and the kernel itself.- A strong working knowledge of TCP/IP networking, including both hardware and host-based routing, DNS management, VLANs, firewalls, and load balancing.- Expert knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, strace).- Experience implementing SSL Certificates, including SANS certificates in an Apache stack.- Server virtualization and management work experience, using VMware, KVM, Xen or similar venues.- Monitoring tools experience, such as BMC or Nagios, from networking, server and metrics reporting perspectives.- Excellent skills in scripting and automation in python, ruby and/or BASH/TCSH shell.- Experience managing NFS storage services, preferably with a background using NetApp Filers.- Experience supporting Oracle, MySQL, or other databases from an administrative point of view.- Experience being on-call in a 24×7 production environment, supporting customers worldwide.- US work authorization required.