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DME Customer Service Representative

HealthcareSupport Staffing

Longwood, FLFull-time$13–15/hrPosted 11y agoStill listed 6 days ago

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At a glance

Compensation
$13–15/hr
Location
Longwood, FL
Schedule
Full-time
Work Authorization
Not specified

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Job overview

HealthcareSupport Staffing is hiring a DME Customer Service Representative. The DME Customer Service Representative will handle customer calls, questions, and orders, including verifying insurance and processing faxed orders. This role involves managing a high volume of calls and providing personal care to patients in Central Florida.

Key focus areas include Take customer calls, questions, and orders, Verify insurance for customers, and Handle all orders coming in through fax.

Successful candidates bring 1+ Years DME CSR Experience, 4+ Years CSR Experience, and 1.5-2 Years Insurance Verification Experience. Important skills include Computer Literate, Clear Communication, Articulate Communication, Multi-Tasking, Problem Solving, and Empathy.

Skills & qualifications

RequiredNice to have

Skills

Computer LiterateClear CommunicationArticulate CommunicationMulti-TaskingProblem SolvingEmpathy

Qualifications

1 Year DME CSR Experience4-5 Years Overall CSR Experience1.5-2 Years Insurance Verification ExperienceExperience Reordering SuppliesExperience Answering Insurance QuestionsExperience TroubleshootingHandled at Least 75 Calls Per Day

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

  • They will take customer calls, questions, orders, have to verify insurance as well as handle all orders coming in thru the fax

  • COMPANY OVERVIEW: Respiratory Therapy/DME Company that was established in 1991 and are regional providers for Medicare, Medicare and most Private Insurance plans

  • For over 20 years, Respitec has been serving the home medical needs of Central Florida patients. With three offices in Longwood, Kissimmee and Lecanto-Inverness, we are positioned to conveniently serve you

  • We are one of the largest independent providers in Central Florida. We are big enough to provide a vast range of products and services, but being locally owned and operated has allowed us to offer personal care to our patients

  • At least one year of DME CSR experience

  • at least 4-5 years overall Csr experince (however the more seasoned the better)

  • at least 1.5-two years of insurance verification

  • experience in reordering supplies, insurance questions, troubleshooting

  • High call volume, roughly 500 calls split between 4 people (must have handled at least 75 calls per day in the past)

  • Also will handle the orders coming thru fax, processing them etc.

  • Computer literate

  • Clear, articulate

  • Muti-tasker

  • Critical thinker

  • Empathetic

Hours for this Position:

M-F 8:30-5 or 9-5:30p/

Advantages of this Opportunity:

  • Competitive salary $13 - $15 per hr.

  • Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO

  • Growth potential

  • Fun and positive work environment

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