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Growth - Customer Engagement Associate (Full time)

Fitnescity

Location not statedFull-timePosted 3mo agoStill listed 1 day ago

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At a glance

Compensation
No compensation found
Location
Location not stated
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Fitnescity seeks a Customer Engagement Associate to drive growth and enhance customer happiness. The role involves deep analysis of customer cohorts, leading end‑to‑end engagement initiatives, running growth campaigns, and collaborating with operations to address pain points, all while innovating company‑specific growth strategies.

Skills & qualifications

RequiredNice to have

Skills

Consumer EngagementData AnalysisCampaign ManagementSoftware Project ManagementWritingCustomer Engagement

Qualifications

Undergraduate or Master's Degree in ManagementGrowth Marketing Customer Engagement ExperienceExcellent Writing Skills

Full job description

Growth: Customer Engagement Manager

Job Type: Full Time or Intern. Office location: Remote

At Fitnescity, we strive to provide a world-class customer experience. Your role will be to further grow customer happiness and engagement.

Responsibilities

  • Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts.

  • Lead and refine customer cohort analysis.

  • Work closely with Operations to understand current customer pain points and implement initiatives to increase customer happiness.

  • Lead customer engagement end to end (newsletter, journal and other content).

  • Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities, prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results.

  • Work with the team to unlock innovative, company-specific strategies for growth.

Qualifications

  • You have an Undergraduate or a Master's Degree in Management.
  • You have Growth / Marketing / Customer Engagement experience. You are good with numbers.
  • You must be able to work in a competitive, fast-paced and dynamic environment.
  • You should be comfortable working with little supervision (training will be provided).
  • You have excellent writing skills (this is a strict requirement).
  • You are familiar with the fitness and wellness industry.

Please include a short statement of interest with your resume. Thank you. Contact information: [email protected]

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