Supervisor - Ambulatory Laboratory Services

Join a dynamic and collaborative team as a Laboratory Supervisor supporting multiple Henry Ford Medical Center locations, including Fairlane, Ford Road, Harbortown, Hamtramck, and New Center One. In this multi-site leadership role, you will play a key part in driving operational excellence, enhancing patient and provider experiences, and fostering strong partnerships across multidisciplinary teams. Working closely with lab leadership, technologists, phlebotomy teams, and clinic partners, you will help optimize workflows, implement innovative solutions, and maintain high-quality technical operations. This position offers a unique opportunity to expand your leadership impact, gain exposure to regulatory and accreditation standards, and contribute to meaningful improvements in a fast-paced, ever-evolving healthcare environment where collaboration, growth, and innovation are highly valued.

GENERAL SUMMARY:

Under general direction, responsible for the operation of one or more technical areas or shifts in

a clinical laboratory. Prepares and maintains technical and operating procedures to meet

accrediting and regulatory requirements. Responsible for staff recruitment, competency,

engagement, and performance management. Evaluates and implements test methods in

collaboration with medical and Technical Team leaders. Oversees supply chain requirements.

Prepares financial forecasts for use in planning and uses metrics to manage service quality.

Participates in developing and implementing system-wide standards for the Pathology and

Laboratory Medicine Service Line.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of the supervisor encompass four major areas: Technical,

Human Resources, Finance, and Quality Management

Technical:

1. Assures section compliance with accreditation and regulatory agency requirements,

including educational, competency, proficiency testing, and safety.

1. Oversees test performance characteristics, quality control programs, and resolves

problems.

1. Maintains up to date technical procedures and validation testing.

Human Resources:

1. Interviews and orients new employees to maintain adequate staffing levels.

2. Prepares performance management documents and ensures staff competency.

3. Actively manages employee engagement and the development of a favorable culture.

Budget:

1. Provides information and forecasts for preparation of operating and capital budgets.

2. Monitors operating budgets with timely attention to variances.

3. Maintains supply chain to ensure expected consumables are available for service levels.

Quality Management:

1. Leads involvement in quality management activities including oversight of indicators,

metrics, and customer-supplier feedback. Understands service standards of customers.

1. Uses quality tools to identify and correct defects and variation from standard work.

2. Engages technical and support staff to take the lead in identifying and resolving defects.

EDUCATION/EXPERIENCE REQUIRED:

1. Completion of an accredited Bachelor’s Degree program in a chemical, physical,

biological science, medical technology or clinical laboratory science.

1. Requires five years of experience, with progressive responsibility, in a hospital or clinical

laboratory setting including experience with laboratory accreditation.

1. Demonstrated technical proficiency and theoretical knowledge sufficient to oversee

laboratory functions.

1. Must demonstrate proficiency with personal computers for word processing and

spreadsheets.

1. Ability to effectively communicate in written and verbal interactions.

CERTIFICATIONS/LICENSURES REQUIRED:

Certification as MT(ASCP), CLS(NCA), MLS(ASCP) or categorically in the primary area

assigned.

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus

• Department: Pathology-Fairlane

• Shift: Day Job

• Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.