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Head of Execution – Field Operations

Enerjazz

Delhi, NCR, IndiaFull-timeNo compensation foundTracked 4 days agoVerified open 4 days ago
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At a glance

Compensation
No compensation found
Location
Delhi, NCR, India
Schedule
Full-time
Work Authorization
Not specified

Job overview

The company is looking for a discipline‑first Head of Execution – Field Operations to run its battery installation process end‑to‑end with full accountability, leading technician teams, enforcing SOPs, ensuring fast, flawless installs, and escalating only when needed.

Skills & qualifications

RequiredNice to have

Skills

Installation PlanningRoute PlanningMaterial ManagementKPI TrackingTeam Hiring and TrainingQuality AuditingCustomer Complaint ResolutionHindi SpeakingBattery Fitment KnowledgeVehicle Electronics Basics

Qualifications

5+ Years Operations Leadership ExperienceHindi Speaking

Full job description

Role: Head of Execution - Field Operations Location: Delhi NCR / Field-Heavy Reporting To: CEO / Founder Type: Full-time Overview: We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. Your job: zero excuses, zero rework. Key Responsibilities:

  • Plan daily installations: technician assignment, route planning, material readiness
  • Enforce 100% compliance with onboarding SOP (photos, forms, checklists)
  • Track and improve core KPIs: FTR (First Time Right), TAT, Compliance
  • Hire, train, and manage field team (technicians, coordinators)
  • Conduct regular audits and shadow installs to monitor quality
  • Own daily and weekly field ops reporting
  • Resolve customer complaints and escalate only if required
  • Work closely with the CRM/Tech team to digitize field processes

Ideal Profile:

  • 5–8 years in operations leadership roles (EV, lending, logistics, solar installs)
  • Has led 10+ blue-collar field staff with discipline
  • Proven record of enforcing processes in tough environments
  • Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards
  • Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols

KPIs:

  • FTR: 100% of installs right the first time
  • Compliance: 100% form + photo documentation
  • TAT: <3 hours per install
  • Install plan vs actual achieved
  • Customer satisfaction (complaint-free %)

Please fill this google form to apply. - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8

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