Property Management Operations Manager

NeighborWorks® Umpqua

Property Management Operations Manager

NeighborWorks Umpqua (NWU) is seeking a Property Management Operations Manager to oversee the daily operations of our housing portfolio. This role ensures efficient property management, strong financial performance, and high tenant satisfaction while leading a team of property managers and maintenance staff.

Why Join Us?

For over 30 years, NWU has been dedicated to providing quality affordable housing and strengthening communities in Southern Oregon. Our success is driven by a commitment to operational excellence and sustainable housing solutions.

What You’ll Do

Operational Oversight

• Develop and maintain an operational plan that ensures efficient tenant interactions, property maintenance, and compliance tracking.

• Conduct regular site visits to inspect properties, engage with staff, and identify operational improvements.

• Lead weekly team meetings to align property managers and maintenance staff on shared objectives.

• Implement process improvements to optimize unit turnover times, days vacant, and overall occupancy rates.

Financial and Budget Management

• Ensure unit turn times, vacancy rates, and rent collections meet organizational standards.

• Monitor operating budgets and assist in budget development and expense management.

• Work with the finance team to track revenue and expenses, ensuring properties operate within financial targets.

Tenant and Community Engagement

• Mediate tenant concerns to ensure timely and fair resolution.

• Partner with Resident Services staff to align operations with tenant-focused programs and initiatives.

Compliance and Policy Implementation

• Conduct monthly tenant file audits to ensure compliance with LIHTC, HUD, and other regulatory requirements.

• Provide training and guidance to property management staff on compliance, policies, and best practices.

• Maintain and update departmental policies and manuals in alignment with industry standards.

Team Leadership and Development

• Supervise and support a team of property managers and assigned staff.

• Provide technical support for property management software and coach staff on efficient usage.

• Conduct performance evaluations and provide ongoing staff development.

What You Bring

• Experience overseeing property management operations, unit turnovers, and vacancy rate improvements.

• Strong understanding of affordable housing regulations, including LIHTC, HUD, and HOME programs.

• Knowledge of budgeting, expense tracking, and financial performance in property management.

• Leadership skills with experience supervising teams and optimizing processes.

• Proficiency in Microsoft Office Suite and property management software, such as Yardi.

Minimum Qualifications

• Associate degree in management, business, or a related field preferred.

• Minimum three years of supervisory experience in affordable housing property management.

• Strong knowledge of regulatory compliance and financial management in property operations.

• Ability to travel to different sites and manage multiple priorities effectively.

What We Offer

• Employer-paid medical, vision, and dental premiums with contributions for dependents.

• 401(k) match contributions.

• Paid leave, including federal holidays, vacation, and sick time.

• Additional benefits including HSA, FSA, accident coverage, and legal plans.

Work Environment and Physical Requirements

• Office-based with occasional property site visits.

• Regular use of a computer and office tools; occasional lifting up to 15 pounds.

• Reasonable accommodations available for individuals with disabilities.

Join Our Team

If you have experience in property management operations, financial oversight, and compliance, and want to lead a team in a mission-driven organization, we want to hear from you.

The selected candidate may start through a staffing agency partner for the introductory period before transitioning to NWU employment.

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