Program Specialist- Community Care Hub Data Systems

Job Descriptions:

Are you committed to improving the quality of life and maintaining the dignity of older adults and those who care for them? Then, this position might be perfect for you!

AgeOptions is recognized nationally as a leader in developing and helping to deliver innovative community-based resources and options to older populations in transition and through our network of community agencies we serve approximately 200,000 people annually.

Our offices are conveniently located in downtown Oak Park, Illinois, near the Green Line ‘L’ and Metra train station. We offer a welcoming work environment with competitive salaries and a strong benefit package. To learn more about what we do, please visit our website at: AgeOptions (http://www.ageoptions.org/)

Here's an overview of the role:

Our Community Care Hub connects individuals seeking to improve their health and well-being with programs proven to achieve those goals and this role is at the heartbeat of those efforts. The Program Specialist- Data Systems is responsible for managing and coordinating the data systems, digital tools and operation processes that support the Community Care Hub. This position will look after data integration, database administration, contract administration and compliance activities.

What are the Specifics (or at least some of them):

• Data Management and Reporting

• Maintain the database platform, integrating data from delivery partners, ensuring data integrity and resolving system issues

• Design and develop dashboards, reports and metrics to support the program

• Contract Management and Compliance

• Use your strong organizational skills and attention to detail to manage delivery partner contracts and developing tracking systems and tools to monitor compliance

• Track and monitor HIPAA compliance and safeguard information and maintain program integrity

• Partner Support and Relationship Management

• Provide technical support and guidance to delivery and referral partners

• Train new facilitators and partners on program standards and expectations

• Digital Systems, Tools and Website Administration

• Design, update and troubleshoot content on the program's website to ensure accuracy and usability

• Create, review and maintain digital forms to support data collection and workflow processes

This position may work from the field and having access to reliable transportation daily to travel throughout the greater Chicagoland area (city, suburbs and collar suburbs) is required.

Required Experience:

Who are we Looking for-- Someone with:

• At least 2 years of experience in data collection and analysis, database management, and website management.

• At least 2 years of experience in research or program planning in social services as well as developing program evaluation tools.

• Associate's degree in social sciences, human services, public health, data systems, business admin or related area if no job experience

• Demonstrated communication skills, both verbal and written with the ability to convey information clearly to diverse audiences.

• Strong, demonstrated project management skills and experience

• Demonstrated proficiency in the use of Microsoft Office Suite including Word and PowerPoint with advanced Excel skills required. Experience with Power BI, Cumulus, WIX Studio, a plus.

Competencies for Success:

• Proven ability to prioritize tasks, meet deadlines and maintain a high level of detail while considering diverse perspectives.

• Flexibility to adapt to changing priorities and deadlines.

• Accountable, Self-starter with a passion for our Mission, Vision and Values

• Actively seeks to understand others’ perspectives, foster open dialogue, adapts communication style for audiences and is approachable and respectful

• Experience working in team environments that value and leverage diverse viewpoints.

• Capacity to manage multiple tasks simultaneously, effectively working both independently and as part of an inclusive team.

Must be willing and able to travel within the greater Chicagoland area (primarily suburban cook county) regularly

AgeOptions is an Equal Opportunity Employer where diversity is celebrated and we are committed to creating an inclusive environment for all

If you don't meet all the qualifications of this role, we encourage you to apply and tell us why you are interested and what you can bring to AgeOptions.

Keyword: operations, social services operations

From: AgeOptions