Field Service Manager

Experience Required

1

Minimum Education Required

Some college or high diploma minimum

Training Required/Provided

Travel Required to Customer Sites

Expected Start Date

12/01/2026

Compensation

$128,000.00 - $140,000.00 / Yearly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

The Marshall Industrial Technologies (MIT) Industrial Field Service Department Manager is responsible for the overall leadership, profitability, growth, and operational performance of the Field Services Department. This individual oversees all aspects of estimating, project execution, field operations, safety, staffing, customer relationships, and financial performance while ensuring projects are completed safely, on schedule, within budget, and to the highest quality standards.

The Department Manager provides leadership for project managers, superintendents, foremen, field personnel, and administrative staff while driving strategic growth of the department. This role combines operational leadership with business development and serves as the primary leader responsible for the department’s long-term success. This role shall also collaborate with the other Departments on multi-department projects and cross-selling.

General Responsibilities · Ensures Departmental Goals are met or exceeded, including Safety, Quality, Employee Training and Development, Efficiency and Utilization within department and with other departments, Cost & Profit, and Housekeeping and plant organization.

• Ensures that Safety Systems and training are up to date are effectively implemented and used by crews in the field.

• Responsible for department financial performance including; revenue growth, gross profit, labor productivity, forecasting, backlog monitoring, and more.

• Prepares and submits numerous project bids of moderate to large size, ensuring the bids fit and meet the desire strategic direction of the company.

• Field Service Department Manager partakes in the development of estimates (bids) and review process, assuring appropriate quality, operational risks, and profitability requirements associated with those bids are considered.

• Responsible for all departmental training, including but not limited to Apprenticeship Programs, Home Study Courses, Tuition Reimbursement, etc., ensuring the training programs meet current and future department/employee needs, providing appropriately trained, entry level resources.

• Helps ensure that the Bid Revenues (Sales) Volume necessary to meet Marshall annual objectives is met.

• Drives Cost Controls – understands cost performance of all projects under management on a weekly basis. Escalates cost overruns to the Director of Operations as soon as they are discovered. Participates in root cause investigations for cost overruns and is responsible for providing the detailed information associated with such overruns to ensure corrective actions are implemented to mitigate future opportunities.

• Leads, plans and supports development of personnel in their Department, fields of expertise, or other groups or tasks as assigned.

• Oversees the estimators, project managers, field superintendents, foreman, administrative staff, and field personnel pertaining to that department.

• Audits and ensures housekeeping, quality, and safety conformance of jobsites, including trailers, trucks, laydown, and waste storage areas, to Marshall and/or customer standards.

• Develops and maintains their own technical competence.

• Regularly meets with clients and completes sites visits to ensure the highest degree of quality, safety and customer satisfaction are met.

• Handles routine activities and requirements of the role efficiently and in an organized manner (on automatic). Completes other supporting tasks as assigned.

A Industrial Field Service Department Manager will have prior demonstrated supervisory experience as a trade service rep or project engineer and have the expertise of a journeyman in a trade skill relevant to the work. Alternate technical experience such as a technical and/or business degree and applicable work knowledge qualify, as well as program and large project management.

• Excellent Communication skills are required, and a proven ability to communicate, develop, and motivate staff members.

• A degree in Construction Management or Mechanical Engineering is a plus.

• Competent in millwright practices, ASME requirements, process & utility piping, welding and fabrication, plant maintenance, rigging, equipment setting & alignment.

Job Demands Physical ability to access jobs, operate equipment, demonstrate work processes, tolerate site environments, and coordinate work shifts as substitute Service Rep when required.

Place of Work

On-site

Requisition ID

10202603

Job Type

Full Time