Senior Manager, Behavioral Health, Psychology

Job Summary:

In addition to the responsibilities below, this position is also responsible for overseeing the management of doctoral candidates; monitoring post-graduate relationships across teams (e.g., performing interviews, signing off on clinical notes); aligning expectations for and making decisions regarding performing and recommending psychological tests and batteries, ensuring understanding across teams; implementing standards for processing referrals and assignments of assessment and/or testing cases; providing expertise on clinical documentation required for patient medical leave; overseeing testing systems; creating workflows; and driving effective review and approval of patient time off work requests to ensure accordance with applicable legal and regulatory requirements.

Essential Responsibilities:

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.

• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.

• Manages client care by: providing direction to ensure effective member/patient advocacy as well as implementing customer feedback and/or investigating and resolving member/patient complaints to optimize satisfaction and address care issues; aligning teams on high-quality member/patient care experience and service standards, developing and training teams on standards; and aligning teams on the importance of proper referral of members/patients and developing standards for sharing information with providers.

• Manages compliant services by: overseeing daily operations across team to ensure up-to-date compliance with organizational, state, and federal guidelines as well as regulatory policies, standards, and procedures, leading consultations with Compliance; and developing and updating processes to guide teams on written and electronic documentation, records, and reports according to department, federal, and state regulations.

• Establishes high quality counseling services by: setting guidelines and expectations for facilitating psychological/behavioral interventions; overseeing communication with patients, members, or families to ensure all team members consistently act with empathy and support when sharing results, discussing treatment plans, providing resources, and answering questions; and developing standards for assessing and treating urgent, high-risk clinical situations (e.g., crisis, suicidal), sharing across teams to guide appropriate interventions and prompt resolutions.

• Manages evaluations and diagnoses by: sharing guidelines and coaching teams on member/patient assessments and mental health evaluations, sharing best practices for providing diagnoses and evidence-based treatment plans and approaches for identified diagnoses (e.g., individual and group therapy).

• Drives program development and management by: planning and coordinating adjustments to current therapy programs and future program implementation (e.g., in-/out-patient psychotherapy, chemical dependency) or new programs to enhance quality and effectiveness of services; building new systems and processes for outcome management as well as overseeing the implementation of improvements to clinical treatment programs, designs, or protocols; and analyzing the productivity of large, complex therapy programs for providers and ensuring the optimal utilization of programs.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management

• Attention to Detail

• Business Knowledge

• Communication

• Constructive Feedback

• Critical Thinking

• Cross-Group Collaboration

• Decision Making

• Dependability

• Diversity, Equity, and Inclusion Support

• Drives Results

• Facilitation Skills

• Health Care Industry

• Influencing Others

• Integrity

• Leadership

• Learning Agility

• Organizational Savvy

• Problem Solving

• Short- and Long-term Learning & Recall

• Strategic Thinking

• Team Building

• Teamwork

• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Psychological Testing

• Acts with Compassion

• Applied Data Analysis

• Behavioral Health Practice Protocols and Guidelines

• Behavioral Health Treatment

• Business Documentation

• Business Process Improvement

• Clinical Consultation and Supervision

• Clinical Quality Expertise

• Community Engagement

• Compliance Management

• Conflict Resolution

• Curriculum Development

• Delegation

• Financial Acumen

• Financial Plan Budgeting

• Health Care Compliance

• Human Resources Policies & Regulations

• Human Resources Practices and Programs

• Intercultural Skills

• Interpersonal Skills

• Legal And Regulatory Requirements

• Medical History

• Member Service

• Mentoring and Coaching

• Patient Safety

• Presentation Skills

• Program Development

• Psychological Assessments and Diagnostics

• Psychology Knowledge

• Resource Management

• Team Effectiveness

• Time Management

Minimum Qualifications:

• Minimum three (3) years of experience in a leadership role with or without direct reports.

• Minimum four (4) years of experience in treatment planning.

• Minimum two (2) years of facilitation and development experience of clinical groups and programs.

• Doctorate degree in Psychology, Counseling, or Educational Psychology AND minimum two (2) years of experience in behavioral health or other relevant healthcare field.

• National Provider Identifier required at hire

• Psychologist License (California) required at hire

Preferred Qualifications:

• Three (3) years of experience in psychological testing.

• Four (4) years of experience working directly or indirectly with individuals with behavioral health conditions.

COMPANY: KAISER

TITLE: Senior Manager, Behavioral Health, Psychology

LOCATION: Vallejo, California

REQNUMBER: 1446965

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.