Security Site Supervisor - Hospital

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Security Site Supervisor. The Security Site Supervisor provides daily leadership and oversight of Security Operations within a Healthcare facility for a high-profile customer. This role ensures a safe, secure, and Patient-Centered environment by coordinating Security Services, supporting Clinical Teams, and maintaining compliance with client policies, Joint Commission standards, (Emergency Medical Treatment and Active Labor Act) EMTALA, Centers for Medicare & Medicaid Services (CMS) requirements, and Hospital-specific procedures. The Supervisor serves as the primary liaison between Hospital Leadership, the Security Account Manager, and frontline Officers. promoting a culture of compassion, professionalism, and trauma-informed care.

RESPONSIBILITIES:

• Manage daily Site Operations; coordinate and/or conduct site-specific on-the-job training, Client-Specific training, and annual refresher training for Security Personnel, as well as meet Allied Universal’s corporate training standards

• Outline task and responsibilities for all Security Officer and lead/supervisory roles

• Ensure that all Post Orders and Operating Procedures are followed and updated as required

• Ensure compliance with First Aid/CPR/AED training requirements

• Conduct Root Cause Analysis as needed and coordinate with client on-site investigations

• Perform access control and Visitor management audits on a daily basis

• Create and update Access Control Clearances as needed

• Complete daily site audits and compile monthly site reports in SharePoint

• Plan, schedule, coordinate, and present basic and site-specific training based on monthly/quarterly training calendar or as requested by the National Training Manager

• Provide information briefings and training sessions in response to Client or Security Account Manager requests

• Maintain technical proficiency in assigned areas by reviewing policies and procedures for all Client locations

• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

• Maintain confidentiality of all information and data

• Review all 40 Hour on-the-job and skills testing results for all new hires to ensure proper training has been conducted

• Ensure compliance with all Job Safety Analysis and Safety Orientation requirements for all client locations

• Conduct daily patrol tour reviews

• Conduct quarterly door checks and badge audits

• Communicate staffing needs to Security Account Manager; assist recruiters in identifying, interviewing, and hiring quality candidates

• Develop Staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

• Utilize WinTeam for scheduling, and to produce reports (such as Scheduling Activity Report) that require interpretation and action for effective business management

QUALIFICATIONS (MUST HAVE):

• Must possess a high school diploma or equivalent

• Must be able to pass any State-required training or other qualifications for licensing

• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle

• Post offer, must be able to successfully complete company-provided training related to less lethal methodologies such as handcuffs, baton, OC "pepper" Spray, and/or Taser

• Post offer, must be able to successfully complete company-provided Cardiopulmonary Resuscitation (CPR) certification (within 60 days of hire)

• Must possess one or more of the following:

• Associate’s degree or higher in Criminal Justice

• Military, corrections, or law enforcement experience

• Minimum two (2) years of verifiable supervisory experience in the security industry

• Be at least 18 years of age, or higher if required by the state (21 years, if armed)

• Strong computer proficiency and ability to use scheduling/reporting software

• Ability to monitor surveillance systems and respond to alarms

• Excellent oral and written communication skills ability to communicate effectively with patients, visitors, and clinical staff

• Exceptional customer service and patient-engagement skills

• Ability to remain calm, think critically, and respond effectively during crises

• Strong multitasking and decision-making abilities

• Ability to operate radios, telephones, and security monitoring equipment

• Strong problem-solving, situational assessment, and decision-making skills

• Ability to mediate conflict with tact and diplomacy

• Ability to compile, interpret, and document information accurately

• Commitment to patient-centered service and trauma-informed care

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Customer service experience in a fast-paced, multitasking environment

• Healthcare or data center security experience.

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone

• College degree in law enforcement or criminal justice related studies

• Service in any military branch

• Prior military or civilian law enforcement experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance

• Company's retirement plans

• Seven holidays annually paid at time and a half, if worked

• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

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Job ID: 2026-1740305

Location: United States-New Hampshire-Rochester

Job Category: Security Supervisor, Hospital Security