First Notice of Loss Associate

NJM - Trenton

Full time

R2008290

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.

Available Shift(s):

• Monday-Friday (9:30am-5:45pm) with one Saturday per month (8:30am-4:30pm)

• Monday-Friday (10:45am-7:00pm) with one Saturday per month (8:30am-4:30pm)

Salary: $ 44,994.95

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Receive initial reports of loss or damage from policyholders, claimants or other parties.

• Accurately process information into the system for assignment to an adjuster.

• Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.

• Determine appropriate coverage and complete necessary follow-ups in a timely manner.

• Navigate systems with proficiency to access appropriate information to service callers.

• Perform additional duties within the department, as needed.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Strong verbal and written communication skills

• Ability to build rapport with customers and demonstrate empathy during what may be a stressful time

• Excellent listening skills

• Ability to navigate multiple programs simultaneously.

• Accurate keyboarding and data entry skills

• High School Diploma or GED

Starting Rate: $0

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

Come join us! It’s time for you to make a difference on our remarkable team.